Bookinggroup.com No Refund Mārupe, Mārupes Novads LV-2167 Internet

I was not able to pick up the rental car and called customer service to discuss. They told me I have to send an email and no one would be able to help me with the issue over the phone. I did not rent the car and I was told that there was a $150 cancelation fee but would only be able to get that if I send an email to the support center.

I just recieved an email telling me that they were not going to refund my money which was over $400 for a service I never recieved. This is a complete scam and I don't think that this should be allowed. At this point, I hold Delta Airlines responsible not vetting and having this company on thier website and will avoid using the airline in the future. I also will make sure to letter fellow travelers know about the abuse and fraudulent activity by Bookinggroup.com.