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Report: #1494612

Complaint Review: BookPatch.com - Scottsdale AZ

  • Submitted:
  • Updated:
  • Reported By: Carol G. — Palo Alto CA United States
  • Author Confirmed What's this?
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  • BookPatch.com 4400 N. Scottsdale Road Scottsdale, AZ United States

BookPatch.com In years past, services were fine. However, this year, 2020, the instructions for preparing a printable .pdf fle for them has not worked for me. The reason is their instructions are 4-5 years old and they CANNOT handle a .pdf created by current revs of software on a MAC using Word 365. Nor do they state you MUST use Adobe Acrobat Pro to generate what they want Scottsdale AZ

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In years past, services were fine and I got just what I wanted. However, this year, 2020, the instructions for preparing a printable .pdf fle for them has not worked for me. The reason is their instructions are 4-5 years old and they CANNOT handle a .pdf created by current revs of software on a MAC using Word 365. Nor do they state you MUST use Adobe Acrobat Pro to generate what they want. I submitted 2 different .pdf files and printed runs from both. Both contained the same errors. They would not credit me for anything and I have had to slip an errata sheet into my copies. I would be happy to comply with CORRECT instructions, if any were available, but they are not.

I have written repeatedly stating essentially

You still don't understand. The information Bookpatch kprovides is entirely for older versions of software! If you expect some of us to crank out a pdf per your stipulation, then you must print instructions that tell us either how or whtat we must have Adobe Acrobat Pro. 

For example, I am using Microsoft 365 for MAC. I created .pdf files with it twice and neither time did I get error-free copies. 

The answer is always 

You must upload a PDFx in order for it to print correctly.  Please us acrobat for that.Instructions below
PDF/X-, PDF/A-, and PDF/E-compliant files (Adobe Acrobat Pro)   ACCOUNT LOGIN HOME FAQ   Thanks, David TheBookPatch support team

This report was posted on Ripoff Report on 04/29/2020 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/bookpatchdotcom/scottsdale-az-years-past-fine-1494612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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