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Report: #1504413

Complaint Review: Brewbaker Kia - Montgomery Alabama

  • Submitted:
  • Updated:
  • Reported By: William Finley — Clanton Alabama United States
  • Author Confirmed What's this?
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  • Brewbaker Kia 222 Eastern Blvd, Montgomery, Alabama Montgomery, Alabama United States

Brewbaker Kia Made appointment to have car serviced well in advance. When I arrived at the service department they didn't have the part. Drove 45 miles just to get there. Montgomery Alabama

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I made an appointment to have a new fuel filter installed. I made this appointment through their automated system online. On the system it asks you the reason for your visit, so it's not like they didn't know. I even had to reschedule the appointment and I did this by speaking with a service repesentative over the phone.

On the day I was to have my car serviced I drove 45 miles to the dealership. Then I was told they didn't have the part and they would have to order it. The person said, they could reschedule it for the following Thursday. I said, forget it and I drove away.

Now here's the question. If you knew I was coming and you knew what I needed to have done, why didn't you make sure the part was in stock? It's not like I just drove in and said this is what I need. I HAD AN APPOINTMENT! 

So because of these idiots. I wasted 2 hours of my time. Drove 90 miles and used a half a tank of gas. This is Montgomery. They build Kia's there. 

If you make a service appointment make sure they have the parts before even going there. As for myself I'm going to the Kia Dealership in Birmingham from now on. 

 

This report was posted on Ripoff Report on 01/28/2021 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/report/brewbaker-kia/montgomery-alabama-made-car-1504413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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