Brian Andrew Altered-states they sold me a defective product which they agreed was defective and they agreed to cover the return costs of shipping the product back to them Aukland Avendale

I purchased an Eeman Biocircuit device from this company. It took a while to arrive. It looked fine when it came out of the packaging.  Before even one use the heavy gauge wire came loose from the lightweight mesh.  And when it was moved all the wires fell off. I contacted the company to let them know that a heavy wire being soldered to a lightweight mesh with no supporting rivets or any other mechanical connection is absolutely wrong. It is obvious that the juvenile put this together in the back room. The company agreed to take back the product give me my money back they apologize because of their manufacturer was out because of health issues and the outsourced the product to another manufacturer. They said that the prototype they had gotten initially looked perfect but the products had to be discontinued because they were defective. I asked them about return shipping they agreed to pay return shipping. Once the long process of getting the product back to them and tracking that it had gotten there and I proved it to them I did receive the PayPal return for the amount of purchase. I did not however receive a return on the shipping. Now I am getting pushback from this man Brian who thinks that he can renege on this without any repercussions.  This cost me time and money and I am just saying be where do not deal with this company they are underhanded bad business people.