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Report: #1512654

Complaint Review: Bright House / Spectrum - Pinellas County

  • Submitted:
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  • Reported By: Ale — United States
  • Author Confirmed What's this?
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  • Bright House / Spectrum Pinellas County United States

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After almost two decades of being with TimeW@rner/Br!te House/Spektrum it was weather and customer service that moved us to drop them for FIOS. While with T.W. one could redo packages: add/drop, renegotiate items, ala-carte as it were with a phone call.

Weather phenomenon around 2017 caused a 10-day power outage in central Florida. Hence, no cable or land-line communications. Just cell service. Called B.H. who said "If there is no power, we cannot take action on your connection." Fair enough. After Day 10 of power loss, electricity is back. Called B.H. again who insisted that there was no power in our area. Infuriating, especially when Duke [electric] officially showed power to this area.

Majority of my job is done by computer & working-from-home. Since I was granted a reprieve from work because of network issues, a Frontear FIOS installation was purchased. Coincidentally the next day, our B.H. network was up. No phone call to or from B.H. Too bad, FIOS was coming in a few hours. When FIOS was up and running, B.H. was called to have the account closed. They asked for a reason.

ME: "You said B.H. would not check our network with the power off in our area. Yet Duke shows power is on. Our B.H. network came up after we called for FIOS. May I close my account please?" Instead of sending mailing labels and boxes to return equipment, B.H. sold our bill to a collector, no first notice or warning, just an immediate third party mail requesting payment. Thoroughly UNETHICAL and UNDERHANDED. Now we're receiving offers to "wave your outstanding bill for a really nice cable offer" - signed VP of Marketing. How does one offer forgiveness on a bill they no longer own? Even more unethical.

The B.H. CSR - customer service rep - should have just did her job. And B.H. should have emphasized customer service orientations. Or at least paid a third-party for this.

Customer Service (Wordnik):
1. The act of providing services to customers before, during and after a purchase.
2. A department that provides services to past customers.

More: investopedia.com/terms/c/customer-service.asp 

This report was posted on Ripoff Report on 10/09/2021 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/report/bright-house-spectrum/pinellas-county-underhanded-1512654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 General Comment

Violins, sarcasm and insiders

AUTHOR: ace - (United States)

POSTED: Friday, October 15, 2021

Irv's rebuttal seems to have knowledge of the account and/or company practice. You are defending a company against a single complaint. What do you care?

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#2 Consumer Comment

Get Out The Violins!

AUTHOR: Irv - (United States)

POSTED: Monday, October 11, 2021

 YOU KNEW you were past due. They would have made attempted to contact you to pay that! Your excuse is feeble. Since you were PAST DUE, you had a non-performing account. They won’t lift a finger for any account which is delinquent. No cable company will cancel an account which has an existing past due balance. Said balance NEEDS TO BE PAID which is for previously rendered service.

Trying to cancel an account with a past due balance is an attempt by a deadbeat to run out on that balance which DOES NOT VANISH because of an attempted cancellation. All this is TRUE of ALL the cable companies.

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#1 Consumer Comment

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AUTHOR: Karl - (United States)

POSTED: Sunday, October 10, 2021

mail copies of your Ripoff Report to all of your Local TV News Stations and put it to the attention of: “Investigative Reporter”. Also mail copies to Dateline NBC and 60 Minutes in New York.

The addresses to Dateline NBC & 60 Minutes are available at this site. Simply type in 271771 and they appear in Consumer Comment #1 at Ripoff Report 271771.

Good luck to you! 

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