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Report: #1477395

Complaint Review: Brilliant.tech Smart Home Control - San Mateo California

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  • Reported By: Brilliant Tech Customer — Salt Lake City Utah United States
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  • Brilliant.tech Smart Home Control 155 Bovet Road, Suite 500 San Mateo, California United States

Brilliant.tech Smart Home Control Brilliant Smart Home Control Brilliant.tech Brilliant Smart Home Brilliant Light Switch Switches don't work and refuse to refund or exchange San Mateo California

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I bought two 3 switch controls for my house, but because the switches in my house are in the middle of a series of switches, the brilliant switches won't work. They need to be at the end apparently. 

I contacted them to get a refund and they wouldn't allow it. Since I couldn't get a refund and I actually would like to use the switches, I asked them to exchange the 3 switch controls for other ones like a 2 and a 4, and they said it wouldn't be a problem. They sent me an return code to send back the 3 switch controls, and I mailed them back. 

They then mailed back the exact same switches. I contacted them and said that they will not exchange and were rude and short about it. I said I would pay more money just to get the switches that will work, and they refuse. 

So cool idea, but they don't work. And they won't refund or exchange. 

This report was posted on Ripoff Report on 04/19/2019 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/report/brillianttech-smart-home/san-mateo-ca-brilliant-light-1477395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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