Bucket Culture Ordered products. Never shipped. Customer service gives runaround. Internet

Ordered products on December 6 on December 16 reached out because product had not moved from warehouse. Customer service said that the item was out for delivery despite the tracking ID showing that it was still in their warehouse and assured me it would be here for Christmas items never left warehouse.

Customer service is unhelpful and claims that the items had already left and they have no way to recall it a month later they told me that it was a shipping label error and that the items would be shipped out and I would receive them in one to two business days a week followed item was never left the warehouse when replying back to email chain with customer service they sent the generic we are working on this we cannot do anything because the item has left the warehouse. Please refuse the item. I have tried multiple times and multiple ways to retrieve the $200 that was spent On items for my daughter's Christmas gift it is absolutely horrible that they have essentially stolen my money and refused to do Please do not use this website. I have already contacted the Better Business Bureau and I'm working to get back my money. Absolute scam