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Report: #1518942

Complaint Review: Byers Auto Group - Columbus Ohio

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  • Reported By: 3000psi — Carpentersville IL United States
  • Author Confirmed What's this?
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  • Byers Auto Group 4200 International Gateway Columbus, Ohio United States

Byers Auto Group Licensee of Hertz Car Rental Falsely Accused of Smoking in a Rental Car Columbus Ohio

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I rented a car from Hertz at Columbus Airpoirt (CMH) from May 24 – 26.  When I returned the car, I got a receipt for the expected amount.  However, when reviewing my credit card statement yesterday, I noted that the charge was $238 more.

I inquired with Hertz, who then pointed me to the CMH location and I learned that this is a licensee location operated by Byers Group.  Brittany Byers responded that I was being charged for “smoke smell”.  Her email included several pictures that I assume are supposed to be evidence of smoking, but they’re not particularly clear.  Most of the pictures are of the passenger side.  I did not have any passengers, so must assume that whatever she is pointing out came from a previous renter.  She flatly told me that the charge would not be removed.

The problem is, I don’t smoke.  No one was with me in the car at any point during the rental.  I didn’t notice a smoke smell.  So, I have been falsely accused of smoking in the car.  I have no way to review the evidence.   I have no way to prove the negative.

The cleaning charge needs to be credited back to me.

This report was posted on Ripoff Report on 06/08/2022 03:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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