Cabify They Illegally Cancelled My Account For Invalid Reasons And Then Demanded To Verify My Driver's License Number Front And Back And Credit Card Number AFTER They Had Already Charged My Credit Card For The Ride Back On Saturday, January 6th, 2024. In Addition: I Scheduled A Ride In Advance For Monday, January 8th, 2024 @ 8:00 A.M. In Which The Driver Never Showed Up! f**kin' Low Class Service, RipOff And Scam! Madrid Madrid

2535 Hauser Boulevard
Los Angeles, California  90016

Sunday, January 7th, 2024

Mr. Juan De Antonio,

Chief Executive Officer
CABIFY C. de Pradillo, 42, Chamartín, 28002  Madrid, Spain Province: Madrid
+34911884247   Via Email:  juan.deantonio@cabify.com & ponchas@yahoo.com

Very Serious Complaint!

Dear Cabify,

good morning or good afternoon to You!

how is your day today in sunny Spain and/or wherever else You are in the World?

my day could be going much better, thank you, except due to the Fact that I just used your services successfully almost one (1) day ago and I tried to use it again and You Blocked My Account For No Apparent Reason!

you then asked ME to submit the front and back side of my valid california driver's license and back of my credit card showing all of the numbers in which i did.

however, i have yet to see my account reactivated and in good standing.

i have excellent credit and i am in Argentina now promoting tourism as a volunteer.

if You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint, then please call me at:  Whatsapp:  13235007846.

you may also email ME back at:  howardpaulshore1@gmail.com or private_executive@yahoo.com.

i am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

thank you.

sincerely yours,





howard paul shore
angry and upset brand new customer

/hps

ps:  please see below for the proof that i had sent you the requested documents and received a reference number for your reference and further review.  thank you;.
======================================================================
---------- Forwarded message ---------
From: Help Support (Cabify Support) <support@cabifyhelper.zendesk.com>
Date: Sat, Jan 6, 2024 at 8:07 PM
Subject: Nueva respuesta a tu consulta #53305921
To: Paul Howard <howardpaulshore1@gmail.com>

Necesitamos más información sobre tu consulta
Help Support (Cabify Support)

7 Jan 2024, 05:07 CET

Thank you for sending us your documentation. We confirm that we have already received it and, within 48 hours, we will contact you to reactivate your account.

Paul Howard

7 Jan 2024, 05:07 CET

Submitted data:

Selecciona el tipo de documento:
Documento de Identidad

comentarioopcional:
I already used your service I never had any problems. I'm sorry I'm not so Tech savvy. I just sent you copies of the things that you required for the credit card number. I put it all on there because I don't know how to block it or only show you certain number of digits.

Attachment(s)
2024-01-07T01_06_48.707Z.jpg
2024-01-07T01_06_24.603Z.jpg
2024-01-07T01_06_30.213Z.jpg
Resuelve tus dudas en el centro de ayuda o contacta con nosotros.

Si quieres darte de baja, pulsa aquí.

© 2024 Cabify Matriz S.L.U.
===================================================

Magda G. (Cabify Support)

9 Jan 2024, 01:01 CET

Paul.

We are very sorry for what happened. We have validated the reservation you indicated, and there were no vehicles available in the area, so the system makes the termination of the reservation.

Please keep in mind, the following information: https://help.cabify.com/hc/es/sections/360005771420-Reservas.

We apologize for the inconvenience.

Have a great day, see you next time! ï¸

Magda Galeano
Excellence Associate.

==========================================================================================================================================

UPDATE:  VERY NEGATIVE REVIEW!  The company eventually restored my account, but I tried to book a ride for Monday, January 8th, 2024 @ 8:00 a.m. and the driver Never Even Showed Up!

In Addition:  I have requested Mr. Juan De Antonio, Chief Executive Officer  (juan.deantonio@cabify.com) (ponchas@yahoo.com) Phone Number:  +34911884247 to give ME a Generous Credit Of $50.00 Dollars for Cancelling My Account For Invalid Reasons which led me to have to Hitchhike since I was unable to use their services and This Was A Major Inconvenience!

He Never Responded Back To Me because He Can Not Be Man Enough To Admit That He and His Company Was Wrong and Is Still Negligent and they just do NOT Care!

Final Thoughts:  Uber Never Treats People Like Garbage Like Cabify Does!   Thank you.   Sincerely yours,           Howard Paul Shore Angry And Upset Cabify Customer   /HPS   PS:  Your Negative Reviews Have Been Published On Major Social Media Websites!