Complaint Review: Cadillac of Beverly Hills - Beverly Hills California
- Cadillac of Beverly Hills 194 N.Robertson Blvd. Beverly Hills, California United States
- Phone: 414 217 3095
- Web: https://www.cadillacbeverlyhills.co...
- Category: Auto Repair Service
Cadillac of Beverly Hills The manager was rude and told me to get my "d**n" car off his property and leave. Beverly Hills California
*Consumer Comment: Question
*Consumer Comment: Feel free to...
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On January 31, 2022, the incident occurred at approximately 2:45 PM. I had to take my car in multiple times to diagnose and fix the same issue they said was not. Luckily, my warranty covered the most expensive repairs. This last time was a real disappointment since most of the service department personnel had been out from January 13-27 due to COVID-19.
I was unaware of this outbreak until I called and spoke to Eric, who handles all of the demanding customers in the service department. After a three-week stay for the second time, I went to pick up my car and discovered the same issue persisted after I paid the $1,354.57 bill.
From the moment I walked in, everything and everybody was rushing me and ushering me somewhere else, in a hurry to move my car out and let the line continue without customer satisfaction. I complained until I talked to the manager, who was rude and told me to get my "d**n" car off his property and leave. I said okay, and left.
I filed a complaint with the Bureau of Automotive Repairs (BAR), part of the Department of Consumer and Business Affairs. They were mad because I asked them to disinfect the car and fix the issues I brought it in for, not make another costly appointment, and end up with another problem I did not have. Now I know why these people do not take American Express.
Regardless, I disputed the charge with my bank. I am referring to the service station on 194 Robertson Blvd, Los Angeles, CA, 902111. I have never experienced such unprofessional service or accosted in an unfriendly manner.
This report was posted on Ripoff Report on 02/03/2022 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/cadillac-beverly-hills/california-manager-rude-told-1515770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Question
AUTHOR: coast - (United States)
SUBMITTED: Friday, February 04, 2022
What is the issue that required multiple service requests?
#1 Consumer Comment
Feel free to...
AUTHOR: Karl - (United States)
SUBMITTED: Friday, February 04, 2022
mail copies of your Ripoff Report to all of your Local TV News Stations and put it to the attention of “Investigative Reporter”. Maybe someone will contact you and expose the dealership for what they did and how they treat customers so others are aware.
Good luck to you!
******URGENT VIRUS ALERT: Make sure to type in 1491338 at this site and read Ripoff Report #1491338 for extremely important information. Then type in 1514140 and read Ripoff Report #1514140 also.
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