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Report: #1492741

Complaint Review: Calvin Klein USA -

  • Submitted:
  • Updated:
  • Reported By: Amanda — Belo Horizonte Minas Gerais Brazil
  • Author Not Confirmed What's this?
  • Why?
  • Calvin Klein USA United States

Calvin Klein USA The suitcase had a three-year warranty but broke in the first use!!!

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I bought a new suitcase when I was in Las Vegas six months ago, on october 2019.

The suitcase had a three-year warranty, but at the first time I was using  it, flying back to my country, it cracked and broke on the sides. In October, I sent an email to Calvin Klein and they asked me many questions, they asked for photos and a lot of information from my bank. They said "we would like the opportunity to offer you a refund via bank transfer in the amount of to  a real" .

I have been sending a lot of e-mails with photos and my informations since october and they just answer it: "Your refund is in it final process with  our Finance Department.  Though this process is handled once a week,  I will not be notified when this is sent to your financial institution, or when/how it will be processed. Unfortunately, it is against company policy to give any contact information on employees of the company unless specified.  As I explained before, we can no longer ship outside of the U.S. and Canada.  Therefore I cannot have a replacement luggage shipped to you."

Six months and my refund  never comes!!! Don't buy Calvin Klein Pruducts ! The warranty is not real! It is a disrespect to the consumer. I am totally disappointed! I want my money back!

This report was posted on Ripoff Report on 03/09/2020 02:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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