Complaint Review: Capital One/Walmart card - salt lake city Utah
Capital One/Walmart card Refused to credit disputed amount back to card salt lake city Utah
*Consumer Comment: Some missing details.
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Received my statement and saw two transactions I didn't recognize. One for 154.00, and 4 days later for 153.00. I don't shop at Walmart like that. Called and disputed charges. Asked customer service: " What was purchased?"
Was told, " We don't keep records like that". Asked them: " What time of day, or night were the purchases made?" Was told: " We don't know". They sent a letter stating all charges would be returned to card.
The next day they sent a letter stating that myself or another account user " benefitted from the transactions". I am the only account holder, and I sure don't like being called a " liar," by Capital One.
The first thing they did was send me a new credit card. So, if the activity wasn't fraudulent, why did I get a new card? I didn't even ask for a Capital One credit card. Walmart just decided to change over. Well, I think they can have it back.
This report was posted on Ripoff Report on 02/25/2020 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/report/capital-onewalmart-card/salt-lake-city-utah-refused-1492203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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