CarComputer Exchange Imperial Auto Service, LLC Failed to refund money Cary North Carolina

Placed order on Dec 03, 2019 23:27 PM their time

12-04-2019 1800 hrs Hawaii time sent message to cancel order thru their website.

12-5-2019 0830 - no response back

12-5-2019 0900 Hawaii time called and spoke with Celina (CarComputer Exchange) and requested cancelation of order.  She said she would cancel it and refund should be received in 7 to 10 days.  Asked her if she could send me an email confirming the cancellation, she said, "OK".

12-5-2019 0930 Hawaii time received email confirming cancellation of order.

12-18-2019 0850 Hawaii time called to find out why i haven't received my refund yet and was told by a male at carcomputer exchange that i need to email them to find out what is happening with my refund.

12-18-2019 0900 sent email to company about not receiving my refund.

12-20-2019 - Response fror CarComputer Exchange to BBB

"Hi we attempted to refund back to your card and it was declined. We could send your refund by paypal. What is your paypal email?"

12-20-2019 0935 spoke to Missy from HTelFCU, confirmed with her that no transactions were made by CCE to refund money back into my account.

1-2-2020 - still haven't received my refund.

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Filed complaint with BBB on Dec 18th, 2019

https://easternnc.app.bbb.org/complaint/new/90191754?bypass=true

Thank you for using the Better Business Bureau's Online Complaint System.

Your complaint has been assigned case # 11137661.