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Report: #1504457

Complaint Review: Cardmember Service Chase-Slate - Wilmington Post Office Box 15153

  • Submitted:
  • Updated:
  • Reported By: Regina — Forest Hills United States
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  • Cardmember Service Chase-Slate Wilmington, Post Office Box 15153 United States

Cardmember Service Chase-Slate They received my payment and credited me on the payment (I have proof) only to deny receiving it later Wilmington Post Office Box 15153

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1. I mailed a payment of $500.00 on 12/4/20.

2. On 1/4/21 I purchased my breakfast at DunkinDonuts and was told that my debit of $3.27 was declined.

3. When I got to work I called Cardmember Services at 1-800-945-2000. I was told that my card had been declined because I had failed to pay them in December. I told them I had mailed my payment.

4. Also on January 4, 2021 I received the usual Chase Slate statement of account showing that my previous balance had been $504.04 and that my payment had been received. It also showed new charges of $422.92.

5. On 1/7/21 I received a card from Cardmember Service that said the following:

"We received your recent $500.00 payment that posted to your account on 12/12/20. Unfortunately, this

payment was later returned to us and we wewre unable to collect the funds"  This is a lie. I checked with my bank (Citibank) on 1/4/21 (when they first denied on the phone to me that my payment had been received) and Citibank informed me that my ched had never been presented for payment. 

6. I do not know what they did with my check but throughout this mess Chase has repeatedly lied to me.

This report was posted on Ripoff Report on 01/29/2021 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/report/cardmember-service-chaseslate/wilmington-post-office-box-i-1504457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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