CareFirst BlueCross BlueShield Care First They refused to send me a refund Owings Mills MD

BEWARE OF CAREFIRST BLUECROSS BLUESHIELD
 
PLEASE READ THIS COMPLAINT, AND THEN YOU WILL CHOOSE ANOTHER SUPPLEMENTAL INSURANCE CARRIER
 
My mother, Eileen Raymond passed away in October 2020 at the age of 97. She had CareFirst for decades as her supplemental health insurance. I reported her death to CareFirst, Wells Fargo and Westbanco and closed those accounts to prevent any future fraudulent monthly billing.
 
Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check. Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed.
 
In February I realized I had received neither a refund nor a letter of condolences from CareFirst. In the following three weeks I made many calls. Each time I was told by the person I spoke with that they would get back with me. I requested to speak with a supervisor with 4 different agents. My requests were denied. Finally, I was told I had to complain to Wells Fargo.
 
Apparently, CareFirst sent two refunds of $838.87 and $6.91 to Wells Fargo in December. Wells Fargo told me to contact CareFirst and simply have then rescind their refunds and then send me a check. Further conversations with CareFirst again was just a waste of time.  They have never provided me with any written or verbal response, indicating why they would not send a refund as promised.
 
How can CareFirst issue a refund to a credit card to a member's credit card after she has passed away, and they credit card has been cancelled? It is their responsibility to issue a refund to the appropriate party.
 
It is pitiful the way that CareFirst has treated me. and the My mother spent tens of thousands of dollars over 30 years and now they will not send a refund.
 
Tony Raymond
(((REDACTED)))
Baltimore, MD (((REDACTED)))
(((REDACTED)))
traymond51@hotmail.com