Carls Jr. Carl's Junior CKE Restaurants Holdings, Inc. CKR MINUS 1 star - for serving old/cold food when not one other customer was on site! Reno NV

I never said that I never had a bad meal... Pay attention.  I said 1: This was my first bad experience AND 2: this meal was disgusting.  Generally, especially at "meal times", orders can get strange, be wrong, be missing something, or yes, because many places tend to "cook ahead" at rush hours, some items can be cooler rather than hot.  But I have never had **junk** given to me, and that is exactly what that supposed "hot meal" was.

AND YES - since the company is clearly supporting the slackers at that store over paying customers who have a terrible experience - You know the ones - they're the ones who KEEP THE PLACE IN BUSINESS... yeah? - I decided to pursue a more worldly platform to bring the experience to the fore.

Dear 'too much time on your hands': I had a full plate that particular day and had no time to waste trying to discuss, wait, and possibly get a remake on my meal - Oh, and I'm sure (if they had decided to remake things) they would have treated the new items with utmost dignity.  Right... after what they'd already done?  Really?  What world do you live in?   Boy, it must be perfect.

And YES, I waited because I thought my inquiry was going to be treated as trivial rather than have any importance (you know, to the big and mighty blow holes at CJ's).  WOW - turns out I was right.  AFTER trying diligently to get feedback or some reasonable response from CJ's and them still blowing it all off - ya d**n right, it went to RipOff.

The saga ends with me bidding CJ's fare thee well - POINT: It doesn't matter how many years or decades one has supported a given business, what matters is how that business comes to support THEIR OWN customer base.  All they had to do was contact me with a bit of "I care enough to do something" attitude... They  couldn't be bothered.  Realizing the company no longer had ANY integrity, I got off the boat.  Not gonna miss em... too many other options out there.  HEY, you have a great day now, and thanks for sticking your nose into something that isn't YOUR business.

1. When you get up at 5 and you *don't* normally eat breakfast, you're hungry before 12.  2. A burger is SUPPOSED to be made on demand, not tossed in with breakfast items like you seem to think happens.  3. Either the franchises are in business, or they're not.  They were open, so the ASSUMPTION is: they are in the business they advertise they are in AND are ready to receive customers.  4. Most burger joints start serving lunch items around 10 - not all, but CJ definitely does.  5.  No traffic generally means no order screw-ups AND the freshest an order can be - at leasty around here.  6. Also I have myriad things going on and very busy - SO my friend, what do you care?!  It's my life, not yours.  Why don't you think about getting one for yourself so you don't have time to harass other people who just trying to work for a living?  Thanks.

It's never occurred to you that when a restaurant is empty, you are not going to get fresh food?  Nobody is going to cook a bunch of stuff for one customer (and throw away the rest), they will just give you whatever they have sitting around, which was probably cooked at 8am when the breakfast rush ended.  Who the hell eats lunch at half past ten?  And I would think that if you got unsatisfactory food, you would just walk back in and complain, not file a website complaint 3 weeks later.  These restaurants are franchised, anyway, so the website has literally nothing to do with the restaurant.  And if you think the franchisee cares about you -- newsflash, they don't.

So after 50 years of stopping by Carls, this is the first time you have had a bad meal and was so outrageous and egregious that you are going to stop going there and wrote a RipOff Report. Yet. Even though you were still AT the location when you realized your food was cold you didn't spend two minutes to actually get out of your car, go inside and complain to the manager. You then waited over a week, actually almost 2 weeks, before you wrote a "complaint" on their website. You can't even use the term "WOKE" correctly. Sorry, but complaints like this are why I keep coming back. Gives me a good laugh and makes me glad I don't have to deal with "customers" any longer.