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Report: #1524533

Complaint Review: Carmax Easton - Columbus Ohio

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  • Reported By: Dawn — Columbus United States
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  • Carmax Easton Columbus, Ohio United States

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This is the 2nd time we purchased a car, the first car was fine but as they use a number of different banks the first took all payments then after 2 years claimed 3 payments went missing and took the car, destroyed it in the process. They then claimed they found the payments, and we could take the car back as it was, 9,000 dollars in damage they caused so we refused. They then charged it off. We went to another loan company who is definitely better but the car CarMax gave us is trash. Brian Bishop talked us into the car, they gave us a bogus recall list as 3 were open, engine stalling, seatbelt malfunction and airbag malfunction, they didn't change the brakes even after we noted the sounds, never even touched the oil or filters in the car and didn't clean it out. We had to fix the brakes and they didn't tell us it would cost more for out of network service but they couldn't work on the car for a month. Everytime we call they give us some song and dance. With the recalls we found them in 3 seconds after our car seized up in traffic with our 1 yr old in the car. The sales manager claims there were no recalls but he was sure the previous recall was fixed. Uh I'm sorry what? So the issue we are dealing with was recalled in 2017 and clearly was never corrected so they not only saw the recall but claimed it wasn't there and then claimed it was corrected. Explain that one for me. Now we are looking for a attorney who would like BOTH cases.

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#1 Consumer Comment

Feel free to email a copy of your Ripoff Report to your Attorney General immediately

AUTHOR: Karl - (United States)

POSTED: Tuesday, February 14, 2023

Also email copies to all of your Local TV News Stations and put it to the attention of “Investigative Reporter”. Maybe someone will contact you and expose your story on TV so others are aware.

Good luck to you and keep us updated!

*****URGENT GOVERNMENT ALERT: All Americans are strongly urged to type in 472051  at this site immediately and read Ripoff Report #472051 and all of the consumer comments for extremely important information!

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