Carvana Horrible Customer Service tempe arizona

Initial experience was great dealing with purchasing the car and the responsiveness of customer service during the initial buying process. But now that I have the car the customer service is non-existent. The car was delivered to me 6/5/19. It's now 8/12/19 and I still do not have my permanent plates.

My temp plates expired almost a month ago and I sat on hold over an hour to get to customer service, who was less than helpful. I also tried the chat option and that was an even worse experience as it's obvious the chat customer service reps have had no customer service training. I was finally told there was an issue with my title but interestingly nobody from Carvana contacted me with that information and in fact Carvana didn't know there was an issue until 7/12/19 (WEEKS after the car had been delivered to me and just days before my temp plates expired) - Carvana just let my temporary plates expire without any information given to me.

I have been to the DMV in person twice now to explain my situation and they have charged me for temporary plate extensions. A manager at Carvana told me I would get my plates no later than 8/9/19. . .but just got off with them and now they are saying things won't be "finalized" until 8/16/19. . .but nobody can tell me what "finalized" means. Does that mean plates in my hand or the Carvana paperwork finalized? It's extremely frustrating to have a new car in my driveway that I cannot drive and nobody can give me information.