CCU Co-op Credit Union Made me lose a lot of money, no apologies because of a stupid employee Black River Falls WI

Made me lose a lot of money and deletes reviews time to spread it. I most recently went in to do a wire transfer and the individual at the branch office screwed it up and did an ach transfer. I needed this wire transfer done right away it is now 2 days later and they don't know where the money is. I contacted my brokerage they have nothing coming in. I reached out to CCU they would not do a reversal. I sent multiple emails no response no apologies. Then I them I want my $5 refund for their screw up for the ACH transaction. They write me back and tell me no that I signed a liability release even though it was their screw up. Absolutely horrible customer service. It could be another 3 to 5 days if I'm lucky to maybe find my money. I will be taking my business elsewhere like Altra federal credit union who has a good reputation working with their customers. Being a banker for 30 years and working with the largest banks out there like Bank of America Nations Bank Great Western, Norwest, Wells Fargo as a VP I have seen it all. This credit Union has a long way to go, definitely not recommended till they get their s**t together.