Central Air Conditioning, Inc. CAC Did not honor AC service contract Deerfield beach Florida

Here's yet another rip off AC repair company - CAC - Central Air Conditioner.  This is one of those companies that charges you for a yearly contract for your whole house, your AC, appliances, minor plumbing, and electric.  I can tell you from dealing with 2 of these companies, Atlas and CAC, they are rip off companies.  The list in fine print on the back of the contract of what they don't cover, is much longer than what they do cover.  They claim we pay for major parts, and the labor is free.  But I caught them over charging me on the parts, so they are making money on the parts as well.  So you are not getting all that free labor.  Atlas charged me $35 for a toilet shut off valve that I found I could buy in Home Depot for $10.  And they gave me the cheapest one you can buy.

A few weeks ago in July 2023, my AC was not cooling below 82 during the hot afternoons. I called my contract company, CAC, who I paid $288 for a yearly contract, from November 2022 to November 2023.  Of course they never sent anyone the same day.  How nice of them.  The next day this tech arrives, a disgusting looking man, sweaty and stinking of body odor.  He was Indian looking, not that that mattered.  He comes in with nothing but a temperature gun, and aims it at a few vents. It was about 1 PM.  I told the office and him that the AC fails  to work from about 2 to 7 PM when it is really hot, then goes back to cooling the house.  He goes out and merely looks at the outside unit and tells me everything is working ok now.  He didn't perform one diagnostic test on the condenser.  I told him it will stop cooling at around 2 PM, and he keeps telling me it's working now, so there is nothing he can do.  He had no idea of the amount of freon I had.  Then he tells me I should get better insulation in my attic.  I told him my house is 30 years old, and I never had a problem cooling the house on a 94 degree day until now.  He left and did nothing more.

I called CAC to report him as soon as he left. I asked to speak to the owner or supervisor.  The receptionist told me Brian was out of the office today, and wouldn't be in until tomorrow. I told her I was sure she could call him. She merely said she would give him the message, and he would call me the next day.  The next day I called at 330 PM, and was told he left for the day.  Another BS story.
I demanded a call back from him.  She said she would let him know.  

The next day I had Island AC come, a company that a few people on here recommended. They found I had a cheap fan motor installed by Dr. HVAC, and I needed 4 pounds of freon, something CAC never saw because they never did any diagnostic test of the unit.

The CAC supervisor Brian calls me to ask what happened after one week.  After I told him what his tech did and that I had to call another company who installed freon,  he agreed that he should have checked out the unit, and he would speak to him.  And that was his only level of concern. No mention of reimbursement.

I sent a letter to CAC, with a copy of my bill from Island AC, demanding my service contract money to be refunded.  They never answered me.  Lowlives.

Do not use CAC for anything.