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Report: #1506271

Complaint Review: Centreville Plumbing Pros - Centreville VA

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  • Reported By: ZH — Centreville VA United States
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  • Centreville Plumbing Pros 14499 St Germain Dr Centreville, VA United States

Centreville Plumbing Pros Plumbing Services Centreville VA

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We contacted Centreville Plumbing Pros to come out and diagnose a problem we had. We chose to go with them because they were a local small business and supposed to be veteran owned. We always prefer to support local small businesses but in this case, they raked us over the coals.

They quoted us a $175 service fee. The plumber came out and changed our shower cartridges, we were told it would cost us an additional $8.99 to do so. We were charged a final price of $185.50. We found out that we need to replace our water heater. They quoted us $2699 to replace the water heater and $200 off, if we booked same day, for a total of $2499. We sent in pictures of the water heater, setup, model number, etc. so there shouldn't have been any confusion. We called around and found that they were the best option for us and went ahead and booked.

The next day, their plumber gets here, and while he is here, we receive a call from the company saying they made a mistake and that it would cost us an ADDITIONAL $1000 to replace the water heater. At this point, our water had already been shut off and we were furious. It didn't make sense that they wouldn't contact us earlier if they realized they made a mistake. That is a very costly mistake... we all know money doesn't grow on trees. We reluctantly agree for a total of $3499... the final amount we were supposed to be charged for the whole job after the extra $1000!

The final cost is $4715.94!
Initial Service fee of $175: $185.50
Original $2499 Installation Fee: $2,648.94
Their mistake and additional charge of $1000: $1,114.06
ADDITIONAL charge that we did NOT authorize OR receive an invoice for: $767.44
TOTAL CHARGES for a $2499 job: $4530.44

This is the shadiest, most unprofessional business transaction we have ever encountered. We called them to try and straighten this out and they said that the additional charge, after charging us an extra grand, is for the cartridge replacement that they originally told us would be rolled into the $175 charge. Those cartridges come FREE from the manufacturer because they have a lifetime warranty.

Yes, our new water heater works. Yes we now have hot water. But at what cost? I want my money back and I want to be charged for what they said was going to be the fee for the job! This isn't good business and we are extremely unhappy with how this whole thing has been handled. If you choose to go with these guys MAKE CERTAIN you receive a price guarantee on paper before moving forward so this doesn't happen to you. I am disappointed at the lack of professionalism and will let everyone I know, to try another plumber or go to Home Depot/Lowe's first.

This report was posted on Ripoff Report on 03/22/2021 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/centreville-plumbing-pros/va-services-1506271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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