CG Smile company is a scam and their customer service is horrible I had an extremely frustrating experience with this company, and I strongly advise against doing business with them. Miami Florida

Beware: This company is a scam and their customer service is horrible

I had an extremely frustrating experience with this company, and I strongly advise against doing business with them. Here’s my story:

I initially contacted them to get my veneers done in Miami. I spoke with a representative named Sonjia, who kept promising that my preferred appointment dates were available. However, she was extremely difficult to communicate with — she would often not call me back at the agreed times, so I would have to follow up repeatedly. For two weeks straight, I kept cancelling and rebooking my flights because the only reason I was going to Miami was to get the veneers done.

Meanwhile, I also spoke to another guy from the same company, who was easier to communicate with. He made me believe that scheduling was simpler and didn’t promise to call me back constantly like Sonjia did. Still, both seem to be salespeople, likely working on commission.

The worst part is their outright scammy behavior. They immediately want you to pay a $5,000 deposit—regardless of whether your appointment is a week away, two weeks away, or a month away. They initially asked for $1,000, but once they knew I had my flight booked, they suddenly said I needed to pay the full $5,000. They claimed it was because the appointment was close and they were fully booked, but it’s clear they’re just trying to scam money out of people.

Throughout this entire process, the story kept changing. Every time I spoke to someone, there was a different excuse or story. Sonjia was especially terrible at following through and communicating clearly — she would say one thing and then do another.

From reviews and my experience, I can tell this is a scam operation. The reviews are horrible, especially regarding the surgery side of their services. If you’re thinking about get