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Report: #1508186

Complaint Review: chase bank fraud department - wilmington delaware

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  • Reported By: TragicandSad — United States
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  • chase bank fraud department po Box 15123 wilmington, delaware United States

chase bank fraud department Bank Helped Criminals wilmington delaware

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I was invalid, unable to walk or move with two bleeding joints and hospitalized for two months and my signoficant other and best friend for 35  years was also hospitalized and died the day I was to visit him.

Chase called me regarding my minimum payment due, and I told the person that I was hospitalized and could do nothing until I came home. When I came home and checked my bank balance, I discovered $1,500.00 was missing from my account. I got at the same time phone calls and messages that my credit card account was past due and I needed to make a payment.

I did not log into my account as I was unable as I was in a hospital/nursing facility.

I called the bank and the 1st day I spent all day on the  phone being rerouted.

The next day I could not log into my account and found out my credit cards were disconnected from my account and suspended.

The next day I reached  a person who said their only role was to attempt to secure my account.

They informed of the day and time a person accessed my bank account with a computer and changed my address, impersonating me and authorized the $1,500.00 withdrawal which is now showing as payments on my two credit cards. It did not work, as when I went to the branch they could not access my account or give me a print out of my balance.

I did not authorize anyone to log into my account. As a matter of fact, I was on the phone the entire time this transaction happened with the Los Angeles Department of Social Services.

Some kind of advanced computer programming that I can not explain or understand. Automatic payments were never selected, and no two step or added verification was done as is the norm when logging into any bank account, which is highly suspicious.

Today when I checked, the statements changed from minimum payment due to the sum they took from my bank account of $909.00 for one card and $600.00 for the other card.

I have been current with my payments until the Covid pandemic happened but made payment arrangements with the bank made all my scheduled payments and became current on my accounts.

The bank never investigated the fraud and said it is not fraud and need not be investigated because the funds were finally credited to my credit cards and the fact I did not authorize the transaction is irrelevant.

I was shocked and so greived the loss of lives, I could not even get angry. 

What the bank did not tell me was that the computer that logged into my account was a LINUX operating system. I do not have one or even know how to use one  and my ATT cell phone was continuously being attached to the Verizon network with a "verizon network lock". When I checked my home WiFi, 16 people were logged into my network while I was in the hospital sufferring physically and emotionally. 

The bank has now sent me letters demanding payments for my credit cards. The funds they took well exceed minimum payments for months. 

This is beyond hideous, and I am still coping with the deaths due to Covid and my own injuries and my entire extended family coping with illnesses and Covid.

The fact the bank has no intention to return the funds or investigate is an absolute ripoff and the concept that it is irrelevant  did not authorize or approve these funds, is beyond words.



This report was posted on Ripoff Report on 05/19/2021 05:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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