Complaint Review: Chewy, Inc. - Hollywood Florida
Chewy, Inc. chewy.com Double Charged Hollywood Florida
on June 19, 2021 I placed a order for “6 month Simparica TRIO” Chewy placed a hold on $169.87 that as of tonight 6/23/2021 has still not cleared or dropped off
The product was shipped out on 6/22/2021 and another hold was placed on my account totaling $169.08, this payment has cleared the account.
6/22/2021 was the last day of one of the biggest online sales of the year, after receiving a error telling me my transaction was denied I went looking and discovered Chewy had double charged me, I had no money to buy anything so for me the sale was over.
As of the 23rd I am out $169.87.
I contacted Chewy by phone and talked to a supervisor who told me this has happened before, and she was really sorry. The supervisor told me that she had refunded half of the $169.87 but it would not hit the account for another 5 days.
They don't care if I filed this or not, they refuse to see reason.
This report was posted on Ripoff Report on 06/23/2021 09:11 PM and is a permanent record located here: https://www.ripoffreport.com/report/chewy/hollywood-florida-dotcom-1509343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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