Complaint Review: Clipper Magazine, LLC - Port Charlotte Florida
Clipper Magazine, LLC LocalFlavor LocalFlavor sold me a worthless credit voucher to restaurant and will not refund when caught Port Charlotte Florida
I purchased a restaurant voucher for $15 which was to provide me $30 in value when redeemed at the chosen restaurant. The restaurant, Cafe Creole Caribbean Spice in Port Charlotte, FL refused the voucher. I contacted LocalFlavor via their voicemail system three times over two weeks. It took them ten days before they responded via email. I requested their customer service call me to discuss my issue and was refused.
During the multiple voicemails I left on their automated answering service, I described my problem using the restaurant voucher they had sold me. I told them the restaurant had refused to accept the voucher. The LocalFlavor representative, Jackie K wrote me telling me that some restaurants are struggling due to covid-19 and that they may not be able to honor the voucher. During the back and forth emails I exchanged with Jackie K, she told me the restaurant can do whatever they want and that LocalFlavor has no responsibility in the matter.
When I responded that I wanted a credit, exchange, or refund I got the cold shoulder. I was told my claim was made after the 14 day warranty limit after purchase (it had been 18 days). I asked to have a manager or supervisor call me many times and never got a call. Instead, I finally received a generic email from Michelle F, Sr. Consumer Loyalty Coordinator, telling me I should either use the voucher or just gift it to someone. Is this Loyalty Coordinator in touch with reality?
How can I use or gift a voucher the restaurant rejected? LocalFlavor sold me a worthless, unusable certificate and will not take any responsibility for it. They will not refund my $15 or exchange it for another voucher. LocalFlavor is still knowingly selling restaurant vouchers to The Café Creole Caribbean Spice.
This report was posted on Ripoff Report on 07/23/2020 02:07 AM and is a permanent record located here: https://www.ripoffreport.com/report/clipper-magazine-llc/port-charlotte-florida-sold-1497959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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