Cobblestone Hotel Franchise of the future?!? Cobblestone hotels are terrible! Newport Arkansas

This is the most awful experience. This hotel is run like a support group for whomever the manager decides to help out, including free rooms, feeding the homeless before paying guests, and many other inappropriate things. The one that really is very hurtful, besides being told, as a paying guests, that the homeless man who got his food packaged up before the breakfast bar was suppose to close down, yes, that man my children were suppose to reach into his mixed bag of food - that belongs in the trash! But the manager admitted she lets her employees take the food, and the homeless, no matter what the law is about banquet style food. But no, my children weren't reaching in that bag to take food from a homeless man. But that's what the manager thought should happen.

Meanwhile, when I reported this theft ( yes taking food from a breakfast bar that is suppose to be open a set number or hours, and closing down early to give the food away - is theft- so when i reported this, and the front desk agent for manipulative sales practices ( she kept telling me I could get a discount once the manager reviewed the request)...well she lied. The moment the front desk clerk rang me up, there was never going to be another discount.

Well, I turned her in and guess what that front desk clerk did? She waited until me and my children went down to the pool ( dirty and even though it tested -and was LOW on chemicals it wasn't shut down by the city which I will remember - dirty pool water got my son sick. Anyway, I got to the pool ( being watch under camera by the front desk clerk - and suddenly I got a new Facebook friend request - FROM THE FRONT DESK CLERK! I IMMEDIATELY took my children and left the pool area and went to our room. I've never felt such a violation of privacy in my life! This clerk tooky personal information and used it how they saw for to search me down online and my social media accounts and I have the proof.

After telling the manager, she called me a liar. After checking out, she ran screaming into the parking lot my name over and over - until I turned around and answered her. She demanded I show her my proof of a clear violation of company and the law of what her employee did - and I showed her the screenshots and she said - do what you will. So I called the Newport economics center to find the owners of the cobblestone to let them know, and the lady at the Newport depot said she knew one of them and would tell them, and tooky number. I heard nothing. After waiting a week, I called the GM a Mr. Dillion whom listened to me and said he would call me back and never did.

He must be okay with this treatment. This is the most unprofessional hotel I've ever been to. When I check into a hotel- that I am safe and secure. My town was hit by an F4 tornado - many towns around me were and this hotel should have been a beacon in this community for locals - especially while the hotel was reaping the benefits of our disasters with line men and electrician and all the surveyors here - but the way this hotel is run, it's a curse to Newport. Looks nice on the outside, but inside smells of mold and is full of in house rot.

Travel group
Family

Rooms
1

Service
1

Location
5

Rooms
Every rooms mattress I stayed in over 9 nights smells like mold

Nearby activities
Watching the homeless in the lobby drink complimentary coffee, and eat breakfast meant for guests.

Safety
Very unsafe. Staff takes your personal information and uses it how they see fit without fear of repercussions.

Walkability
Watching out for the poop piles all over the property, and beer bottles.

Food & drinks
Kitchen closes early even during tornados. Breakfast food stolen and given to the homeless while blaming the local shearers employees who also aren't getting food.

Noteworthy details
I am very disappointed that after almost 1 month - not a single person from cobblestone reached out to me, and actually, as we left the lobby, the one tooth cleaning lady just laughed and laughed at me. Like my personal information is okay to be used and it's okay to call guests liars - Im front of the entire lobby with many witnesses! I've never been treated like this in my life. What a disgrace! Fastest growing hotel chain in America why?