College Hunks Hauling Junk & Moving - Hired for thirty minutes of in home furniture moving and they severely damaged new hardwood flooring Johnson City TN

We hired them to move furniture in our house on 7/17/25 in anticipation of a delivery of furniture on 7/18/25 for our newly renovated living room, dining room and front porch. Very simple job. They were here for less than thirty minutes and I wish they had NEVER been here at all.

Instead of lifting a new, heavy sleeper sofa and moving it ten feet onto our enclosed porch they chose to drag it across high end, brand new, solid maple flooring that was in pristine condition and subsequently left a two foot gouge and three inch scratch in our foyer floor. I am so very angry. If you are considering hiring them, do yourself a favor and look elsewhere. There is no easy fix to our damaged floor. I wish I could turn back the clock and hire someone else.

I am still in shock that they did so much damage in so little time. All they had to do was lift the couch and not drag it. We have multiple photos and videos of the floor prior to them leaving a two foot gouge and three inch scratch in the wood and multiple photos of the damage. There is absolutely no excuse for what they did or how careless they were when moving the couch. I cannot comprehend the mindset that it takes to look at our beautiful floors that we do not even wear shoes on and decide to drag a sleeper sofa across the wood.

The delivery company who brought the sofa in had no problem two months ago. We spent two days making sure everything was ready and perfect for today's simple in house furniture moving and they left us with a nightmare problem to try and resolve, if our floor installer can even do anything about it.

If they respond and claim we do not want to pay that is laughable. The money for thirty minutes of work has been paid and the couch alone was $ 3500 on top of the $ 28000 we have spent furnishing the three rooms so far. The renovation was $ 42000 so money is not the issue. Wantonly damaging our property is the problem. Unprofessional and inexcusable.