Report: #1501156

Complaint Review: Comcast - Charlotte P O Box 71211

  • Submitted:
  • Updated:
  • Reported By: Mardrey — Memphis United States
  • Comcast Charlotte , P O Box 71211 United States

Comcast Xfinity Erroneous charges after termination of services. Customer Care team dishonest and not honoring what was told to me as a customer Charlotte P O Box 71211

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I have been billed for services I am not using. I was lied to about the cancellation of services I requested comcast services 07/2020 at my home. A installer came to my home in july 2020 however he did not install the equipment properly. I called comcast several times with no resolve, they stated they could not send anyone out due to covid 19. The services did not work. I called comcast to disconnect services, as I was told i could without charge before 30 days no fees.

I ups mailed back all equipment on August 8, 2020 @10:18am. during that time I was billed $526.79. I called comcast on 09/23/2020@ 10:00 am inquiring on why did I receive a bill. the young man names John agreed I should not be charged as I did terminate prior to 30 days. I am still receiving bills and when I called on 10/16/2020 @4:11pm spoke with Jerry he told me "oh they forgot to tell you you are charged a $200 something dollar install fee". Hell no! I should not be charge a penny. i was told I could cancel at anytime. My services never worked properly. The services were substandard and not worth 1/2 a cent. I am sick of Comcast getting away robbing people. I want these erroneous charges taken off of me. i should not be billed for anything.

On 10/21/2020 at representative from the company called me to resolve the dispute, however the gentlemen argued with me and was very unwilling to hear my complaint. I ordered services on 07192020 I terminated services on 08042020. As I was told when I order the services if I were not satisfied with the services I could cancel within the 30 days. Non of the services worked properly, the tv, the internet nor the home phone I called for tech assistance everyday of those couple of days those services were in my home, each time I called I was told they were not sending out techs due to COVID, I requested cancellation on 08042020.  I mailed their equipment back on 08082020  I have a receipt. Now the guy is saying I owe over $700. Coimcast acts like they need my money enough to cheat and rob me. Now I have to worry about that being put into collection. Because I refuse to pay for something that I am not using and never fully was operational at my home. 

Comcast services are a rip off.!! Robbing poor people!

This report was posted on Ripoff Report on 10/21/2020 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/comcast/charlotte-p-o-box-xfinity-1501156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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