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Report: #1518556

Complaint Review: Comcast - Colorado Springs CO

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  • Reported By: Russell — Colorado Springs CO United States
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  • Comcast 5020 N Nevada Ave Colorado Springs, CO United States

Comcast Comcast cannot trust them Colorado Springs CO

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I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company.

That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address.

They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord.

I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent.

I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.     

So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.  

I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero.    

Update;  Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.   

This report was posted on Ripoff Report on 05/22/2022 06:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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