Complaint Review: Comcast -
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We recently discovered that Comcast had been charging us for cable TV, internet and phone services at a prior residence we sold in November 2016. Comcast has continued to charge us each month since November of 2016 for the previously mentioned services at our old address. As a result, we have paid almost $3500 for services we've never used, while also paying Comcast for cable, internet and phone at our current address.
We have been in contact with Comcast about this issue no less than six times since October 13, 2019 and they keep giving us the runaround. First, they couldn't even identify our previous account. Then we were told a supervisor would call us back. We never received a call.
We were told on October 20th that we'd be refunded in 7-14 days, but another conversation on October 26th revealed that there was a "hold up" because we needed to provide physical proof that we moved. None of the other representatives we spoke with mentioned that we needed to provide documentation proving we'd sold our property.
We brought documents that prove we moved from our old residence to a local Xfinity store which the sales representative scanned into Comcast's electronic system.
On October 29th, the day after we brought the documents to the Xfinity store, we called Comcast to follow up. We were told that the stores and the call centers use two different systems and that we'd have to wait for a response from the store since the representative there had escalated our case.
Meanwhile the representative at the Xfinity store told us that according to the case file the documents were all they needed to initiate a refund.
In the meantime, we have representatives continually calling us about "collecting" payment for the last few months on our old account which is due to our disputing the most recent payments with our credit card.
Still no refund.
This report was posted on Ripoff Report on 10/30/2019 05:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/comcast/xfinity-billed-closed-account-1487094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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