Comdata/Fintwist Repeatedly Removed one charge dispute

I disputed an erroneous charge from Oct. 2022. I was told to wait initially for 21 to 30 days to have this issue looked into, after that amount of time I checked my app and realized that the dispute was no longer there. I called and requested for the customer service department to look into the matter. I was asked to wait again for the 21 to 30 days. I called back again, after I placed the dispute back on the app and listed the erroneous charge same as before. This time it was acknowledged however, it was December of 2022. I was asked to wait 7 to 10 business days for this matter to be resolved. I did so and called customer service back. This time after explaining to the representative what had taken place, I was then transferred to someone that told me that they were a supervisor. This person stated that I would receive an email of my running statements and that they would escalate my claim to some that could look into the matter further, also I was told that I would receive a follow up call, in no less than 3 business days. I never got an email nor a follow up call. Fast forward to September of 2023 after several "escalations", several promises from them of a follow up call and several notations on my account. Nothing. I call back and after explaining exactly what customer service can see on my history and my account, I get transferred to another "Supervisor", he stated that he would place a follow call with me himself as well as file a claim on my behalf with the fraud department and that they would contact me via email, in no less than 3 business days. Nothing. I call customer service back to inform them that it has been one full year since I filed a dispute and my account has not been updated, the funds were not returned and that no one has followed up. November of 2023 I place a call every week trying to speak with someone that is higher in rank than a "Supervisor", to no avail. On my 3 most recent call I was given a direct email to the fraud department and a case number, after and only after asking if the representative could see how many "escalations" have gone unanswered since Oct. of 2022. I emailed the Comdata/Fintwist fraud department stating my issue and respectfully requested that my issue be resolved, as it was now over one year. I received a reply email stating that my email was received and a set of criteria required to identity myself along with the case number(which should have all been attached to said case number but, whatever)...guess what! After following all instructions per the fraud department email and emailing them a second time with the original unanswered email attached, I received the same automated reply email as I did the first time which not only has the set of instructions to follow but, it states that I must wait 21 to 30 business days in order for the matter to be looked into. It is now Jan. of 2024. Maybe someone at Comdata will do or say something now. I don't care how bad it gets NEVER use their services. If you are asked to reach out to the customer service department they have a very small scope of services they can provide and no direct contact with the fraud department which no one can call directly! The disputed amount in question was written off as a loss way back in December of 2022 and I bet Comdata got their funds back plus I had to pay them to replace the card that had been compromised. I love how the representatives are trained to say "we value your business"