CookUnity not helping after sending wrong meals, claiming it was my own error rather than their own system's, taking advantage of holding my money Brooklyn NY

Don't be deceived by the word "unity" in their name- CookUnity refuses to acknowledge that their system is possible of making an error of not saving the selected meals, forcing my family to receive 12 out of 16 meals that were completely inedible for us due to dietary restrictions and preferences. The company is refusing to give me back even a portion of the funds, taking advantage of busy, trusting customers, because they claim that they have some sort of technological proof that I would select meals that contradict my specific way of eating, such as ingredients that I haven't consumed in 3+ years, and food that no one in my house, including my children, who eat food off the floor of our car, would touch. I wasn't fond of the meals that I selected that I actually tried to consume, but I take responsibility for the cost of those because I actually selected them. 
 
It's frustrating to know that I spent approximately 20+ minutes selecting meals with my husband so that we could save ourselves time and stress by ordering these meals and not meal prepping for the upcoming week, but we were clearly very wrong. To have the company say that I didn't take time from our chaotic lives that consist of parenting two toddlers, both working full-time, volunteering for a non-profit organization, and attending grad school full-time is frustrating and hurtful. I have no reason to lie, but when a company takes advantage of a customer and insinuates that they're lying, that's simply wrong. I am certain that we selected and saved our meal choices for the week prior to the finalization deadline.    
 
 
Their terms and conditions state "If you are not satisfied with a meal for any reason, please contact our customer service team at support at cook unity dot com.  You must report your issues within 2-days of the meal being delivered. Depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that delivery." I contacted them hours prior to my delivery when I saw 75% of my meals about to be delivered were incorrect, and they didn't care.    
 
 
Their terms state, "If your plan has been affected by any technical issue (or the possibility of one), an escalation will be required and no credit, refund or adjustment of any kind can be processed until full resolution," yet they outright deny me any sort of resolution, simply suggesting that I risk my hard earned money again and attempt to trust them again. They refused to do what they claimed they would.   
 
 
I strongly urge others to stay away from this business and their frustratingly deceptive practices because they refuse to do anything to make up for any errors. They don't care if their errors leave you without meals for the week, wasting time and money.   
 
 
Stay far away unless you don't mind receiving a mystery grab bag of food at a premium price. Go to the actual restaurant or chef and don't give this reprehensible entity any of your money. There is a reason why they have a F rating on the Better Business Bureau (bbb).