Crunch Gym Kasandra Altawil, Operations Manager Kasandra.Altawil@crunchgym.com Crunch Gym Billing Complaint Daly City CA

Due to health crisis, businesses closed on March 13, 2020. While Crunch Gym was closed, I was charged, $12.06 in June and $69 in July. Got an email that said, October fee of $32.90 is overdue. I made a request to apply the $32.90 prepaid last month fee for October. I was told about the billing policy to cancel prior to the month requested to cancel.

Last email I got was, any balanced fee not paid will be sent to collections. Haven't set foot at the gym since March 13 and I was charged maintenance fees of $89.06, plus $32.90 prepaid last month fee. I refused to pay $32.90, because total charges of $121.96 is enough to cover October fee. Today, got calls from a company saying, if calls are not returned, it would result in legal matters.