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Report: #1508861

Complaint Review: David's Bridal of Freehold NJ - Freehold New Jersey

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  • Reported By: Katherine — Bayville United States
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  • David's Bridal of Freehold NJ 3633 Route 9 North Freehold, New Jersey United States

David's Bridal of Freehold NJ Davids Bridal Davids Bridal of Freehold NJ --Terrible company , terrible store. Freehold New Jersey

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I literally created another email to leave this review on google since I already had a terrible experience with this company in the past - should have learned my lesson and not have given them another chance. Recently I made a purchase in store (but it was online since they did not have the dress in store), it was a potential dress for my Bach party. I said if I change my mind, will I have issues returning? I got a simple "no". Well if only my situation was as simple as that.. I placed that dress order on May 17th.

They got the dress in on May 30th. I called the store and said that my fiancé will be in the area, if I give him my card and receipt can he just return the dress for me? They said "no sorry, you can only get store credit. You are only allowed to return in-store purchases within 7 days of purchasing the item". I explained to the girl that I did not walk away with the dress in hand on the 17th, that it was ordered online through the store - how could I return a dress within 7 days if I didn't even have it to see if I liked it or etc? She said sorry it's store policy.

I immediately called corporate and they took my complaint down but I have yet to hear from them. David's Bridal is TERRIBLE to work with. I don't know who created that policy but do they understand that it does not make sense??? How do you know you are going to like the item or want to keep it without seeing it?? No one told me when purchasing this, that this can be a potential issue and that regardless I would be stuck with the dress. MAKES ZERO SENSE. I even tried when I was in the store to order the dress on my phone and the lady behind the register stopped me because she said that she has a coupon & if I order through the store I can get it cheaper. (Nothing about how I cant return it once it's delivered to me though??--what a scam)

This store is a joke. If I just continued to order the dress by myself on my phone like I was originally doing I apparently would not have this problem. Bc any online purchases NOT MADE IN STORE - do not have this issue. You have 7 days from when its delivered to return--something that makes more sense. I feel like this is a disgusting policy that they love to catch people have a losing situation in. This company is terrible to deal with, truly terrible. I have so many friends getting married right now and I could not talk their ear off enough to tell them to go to any other place but David's Bridal. It doesn't take much convincing because they themselves had their own horror stories about this company.

You would think in a world that we are in today, with brides having to deal with Covid and other things ruining their plans, that a store that is supposed to help with "happy moments & times" that they would have great customer service and try to help. That seems to be the last thing on these people's minds.
I had my fiancé pick up the dress this past Monday so it doesn't get put under the "did not pick up list" and they get to keep it. When he went to pick it up, they never asked for his name or proof of purchase- he was able to just walk in the store and get the dress - wild that they even allowed that with no proof! Yet you can't return an order that was purchased in store when the associates did not even give the full details of the purchase. This is disgusting and I just want my money back.

Store credit does nothing for the experience I keep having with this place. I don't want to purchase or ever step in your store again, why would I want store credit?? You let people purchase items under false pretenses and then hide behind "sorry its store policy" --that's disgusting. Corporate please see this and please get back to me ASAP. I'm tired of dealing with a company that lies to their customers. Future brides or really anyone looking into using David's Bridal - DON'T - they will rip you off, scam you and lie to you. Not worth "saving the money". You will truly save yourself if you don't use this terrible company.

Update , Steven from corporate contacted me via email and his reponse was a joke, the company doesnt care. They are standing by their outdated policy. They do not care to address that they do not properly train their employees, they do not care that their employees lie and they do not care to make the situation right. This company is a joke. No wonder why they are bankrupt and the rumor of them going out of business is always floating around , honeslty we would be better off if they did. 

This report was posted on Ripoff Report on 06/10/2021 06:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/davids-bridal-freehold-nj/new-jersey-terrible-company-1508861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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