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Report: #1527532

Complaint Review: DCBL - Runcorn Cheshire

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  • Reported By: Suri — London London United Kingdom
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  • DCBL Direct House Greenwood Drive, Manor Park Runcorn, Cheshire United Kingdom

DCBL Direct Collection Bailiffs Ltd DCB Legal SCAMMERS, CONMEN, INCOMPETENT, FRAUDS, THUGS, STAY AWAY Runcorn Cheshire

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We are an engineering repairs company based in London with offices in 6 countries, and I am the owner, CEO and Director of it. I was recommended to use Direct Collection Bailiffs Limited AKA DCBL to collect a debt. The DCBL sales representatives offered many promises and reassurances, all of which turned out to be fallacies that they would recover our money. The amount in question was £150,000. To recover the money, as per the Direct Collection Bailiffs Ltd terms and conditions, DCBL demanded that we pay them 10% of the intended recovery amount. This we paid, and they promised that they would persist in their recovery efforts for up to 120 days, which equates to about four months. The sales pitch of Direct Collection Bailiffs Ltd was highly convincing; they flaunted their media coverage on Netflix and ITV. In hindsight, their marketing, coupled with the sales pitch, website information, and phone calls, were part of a well-crafted scheme to con me out of £15,000. DCBL assured me that they would employ ethical techniques, including recording all their visits to the debtor's door, filming the data, reporting back, and providing me with weekly updates. Additionally, Direct Collection Bailiffs Ltd verbally promised certain unethical practices, including making intimidating phone calls to the debtor and showing up at the debtor's store at unreasonable times. All of these lofty promises turned out to be empty, just like their reassurances. Regrettably, the DCBL team couldn't deliver on any of their promises. In fact, these nincompoops couldn't even locate the debtor. In their sales pitch, Direct Collection Bailiffs Ltd claimed to have a world-class intelligence system and strong ties with credit reference agencies. But their inability to locate the debtor showcased their failure, proving that their promises were nothing but empty talk. I urge everyone to refrain from trusting these idiots at DCBL. All that Direct Collection Bailiffs Ltd managed to do was send emails to the debtor. Despite being armed with all the necessary evidence to support our claim, they could not even reply to a single legal letter from the debtor's barrister. DCBL, the company we trusted, failed us. Direct Collection Bailiffs Ltd promised that if needed, they would use their sister company, DCB Legal, to respond to the legal letters from the debtor and to proceed with the matter in court. However, this was another of their false promises. I caution everyone considering the services of DCBL or DCB Legal to be wary. Reading through the DCBL terms and conditions was an enlightening experience. It helped me see through their BS and false promises. Clauses three and four stated that the debt collection period should not exceed 120 days, after which DCBL may continue to pursue the debt without additional charges. However, it is unclear what happens if DCBL fails to collect the debt within this timeframe. In our case, Direct Collection Bailiffs Ltd supposedly chased the debtor for four months before they gave up. Even during the supposed active pursuit, DCBL failed to provide the promised weekly updates. It's clear that their claims of continued pursuit and the use of automated systems to locate the debtor were baseless. According to clause six of the Direct Collection Bailiffs Ltd terms and conditions, the client is required to pay a non-refundable administration fee. This fee, which is generally 10% of the total debt, means that if DCBL fails to collect the debt, you, the client, don't get your money back. In our case, we lost £15,000 to DCBL. Clause 11 of the DCBL terms and conditions states that the company doesn't guarantee debt recovery. I strongly advise that you keep this in mind before you pay DCBL any fees. My advice to everyone is to avoid DCBL, Direct Collection Bailiffs Ltd. This company, DCBL, is only good for sending letters to naive and innocent people. If you're dealing with a debtor who is smart and has good legal counsel, DCBL, or Direct Collection Bailiffs Ltd, has little to no chance of success. They fail to respond to strong legal letters, and their promises fall flat. Therefore, unless you're chasing a parking ticket or a minor fine, you have little chance of any success with DCBL. I have reported DCBL, Direct Collection Bailiffs Ltd, and their debt recovery practices to Trading Standards, the Financial Conduct Authority, and the Financial Ombudsman Service. I urge all businesses to steer clear of Direct Collection Bailiffs Ltd and their sister company DCB Legal.

In addition to their unsuccessful methods, Direct Collection Bailiffs Ltd (DCBL) has had numerous court cases against them and have been admonished by judges from the King's Bench Division. They teeter on the brink of having their licenses cancelled. DCBL's conduct has been discussed in various court cases, and by employing DCBL, you're potentially exposing yourself to further litigation or threat of litigation from the debtor. If DCBL does something illegal, as the company that appointed them, you will ultimately be held responsible. DCBL, and their sister company DCB Legal, have been involved in the sending of a DCB debt recovery letter. However, these DCB debt recovery letters often prove to be ineffective. The debtors, equipped with qualified barristers, were able to rebuff the claims in these DCB debt recovery letters, effectively putting DCBL in their place. In conclusion, my personal experience with DCBL, Direct Collection Bailiffs Ltd, has been overwhelmingly negative. As a business, we have suffered a loss, not only in terms of the uncollected debt but also the fee paid to DCBL. This review serves as a cautionary tale for businesses considering using Direct Collection Bailiffs Ltd. The company's inability to deliver on their promises, their unethical practices, and their utter disregard for their clients' needs are glaring issues that can't be ignored. In the realm of debt recovery, DCBL falls short in fulfilling their promises and in providing satisfactory services. My advice is to thoroughly research and consider alternatives before entrusting your debt recovery needs to Direct Collection Bailiffs Ltd or DCB Legal. To reiterate, my advice is to avoid DCBL, Direct Collection Bailiffs Ltd at all costs.

If you wish to ensure the safe and legal recovery of your debts, it is crucial to choose a reputable company and not fall into the trap of false promises offered by Direct Collection Bailiffs Ltd, DCBL. Remember, appearances can be deceiving, and DCBL's high-profile coverage on media platforms like Netflix and ITV doesn't necessarily speak to their competence or ethics in real-life situations. Their appearance in the media is merely a part of their marketing strategy, designed to win over clients. In contrast to their claim of employing an "ethical" approach, DCBL, Direct Collection Bailiffs Ltd, was also suggested to employ some questionable tactics. They promised to make intimidating phone calls to the debtor and even show up at their doorstep at unreasonable times. The reality is, these techniques did not materialise in my case, making me question the legitimacy of their services. When engaging with DCBL, or even receiving a DCB debt recovery letter, remember to read through the company's terms and conditions carefully. Doing so could potentially save you from unnecessary financial losses. It's imperative to know that, according to clause 11 of their terms and conditions, Direct Collection Bailiffs Ltd does not guarantee debt recovery. This alone should be a significant deterrent to anyone considering utilising their services. To summarise, if your debtor is savvy and knows their way around legal letters, they can easily dispel the threats made by Direct Collection Bailiffs Ltd, DCBL. The company, in my experience, is only effective in recovering minor fines or parking tickets. Anything more complex than that, and they seem to falter. Ultimately, this review should serve as a stark warning about the operations of Direct Collection Bailiffs Ltd and DCB Legal. My advice to businesses and individuals alike is to steer clear of DCBL. Research and consider more reliable and effective alternatives for your debt recovery needs. By doing so, you can potentially avoid the hassles and financial losses that come with dealing with Direct Collection Bailiffs Ltd.

This report was posted on Ripoff Report on 07/12/2023 10:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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