Report: #1496752

Complaint Review: Dell Premier Support - Round Rock Texas

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  • Reported By: Scammed_Royally — United States
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  • Dell Premier Support One Dell Way Round Rock, Texas United States

Dell Premier Support Premier Service for Individuals is a scam, and does not cover bad sales. Round Rock Texas

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I have not purchased anything from Dell in a long time, mostly due to my own abliity to build and customize old hardware for my needs, however I decided to give Dell Outlet a try since I had read some positive reviews about their Technical Support with small businesses.  Come to find out, that is not true so I suspect some fould play with paid reviewers on certain sites.

This is my honest experience.  I bought a Certified Refurbished PC from Dell Outlet on June 18th 2020, and its a good thing I decided to keep a copy of the chat.  I explained to the Chat Rep that I was open to cheaper systems (Refurbished) due to budgetary restrictions because of the ongoing pandemic, however PLAINLY stated that my requirements were the ablility to add on a 3TB drive I already owned.   The PC came in  a few days later, and I discovered immediately that not only was there no mounting bracket or space for the 3TB drive, but that this new purchase did not come with a required power supply cable in which to supply the drive with power to run!  I thought to myself "simple mistake, right?"  Wrong!! 

I immediately got in touch with their tech support since I had already purchaed their extended "Premier Service" since it was also discounted during the sale, and was informed that they had no record of such a conversation, but also that I would have to PAY for the cable and any other mounting hardware, which this PC did not support Dell 3TB drive in the first place?!?  I have escalated my claim, however their automated Email response keeps telling me that they have "Closed" the case for ten days every time I respond back with their requested information.  My complaint is this:

DO NOT buy a Dell Computer online at all, much less any extended warranties or "Premier Services" because Dell Technical Support will refuse to honor them unless you pay more.  I am done with Dell entirely, and will be donating this useless (to me) PC as soon as I expand my business prospects next year... As I am more than qualified to build and maintain my own systems, and seemingly know much more about PC specifications than the "Premier" service technicians.  I have kept all correspondance of my chat with sales and their tech support, which will be made available to anyone doubting this complaint and review.  I do not sign Nondisclosure agreements, ever.  BUYER BEWARE!!!

This report was posted on Ripoff Report on 06/24/2020 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/dell-premier-support/round-rock-texas-service-scam-1496752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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