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Report: #1483010

Complaint Review: DIA Layover - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: Dani — Colorado Springs Colorado United States
  • DIA Layover 4383 Jebel St Denver, Colorado United States

DIA Layover Deceptive "Hotel" Bookings Denver Colorado

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This is a single family dwelling, privately owned, Air BnB style, with rooms for stay. No where in the ad was this disclosed. The ad is completley deceptive as to what they offer. They make it sound like a hotel, which couldn't be further from the truth. This is nothing but some guy trying to make a name for himself by renting out rooms and utilizing such websites as Hotels.com and Expedia.com.

I was traveling alone and am a smaller statured female. When I arrived to check in, NO ONE was there to check me in, take a payment or get me settled so I could return to my conference (a conference I left, in order to check in, so I wouldn't loose my room. Conseuently, I was late in returning to my conference due to this situation). The only greeter was a supposed guest, older female, who answered the door.

She even defined the place as "weird". I tried calling the 303 number at the bottom of the confirmation but the voice mailbox was full, so I couldn't leave a message. But, the female guest apparantly called the owner and was able to leave a voice message as to my arrival. (Odd that she got through but I did not.) This lady kept insisting that I leave my bags there too. An action I refused to do, and grateful I did. Something just felt off. I didn't feel safe, and the entire situation didn't feel legit.

Before leaving to return to my conference, I left the female guest my business card, asking to have the owner call or text me that I could indeed check in once my conference let out about 11:30pm or so. I left that location at 7pm and never received a call or text confirming a late check in was acceptable. The next day, and still no call or text.

Piss poor customer service. Piss poor explanation of location. Piss poor communication. So unproffesional.

I would never reccomend DIA Layover to anyone! Not even an enemy.

This report was posted on Ripoff Report on 08/05/2019 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/report/dia-layover/denver-colorado-deceptive-1483010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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