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Report: #1533436

Complaint Review: Digital Forensics Corp. - Warrensville Heights Ohio

  • Submitted:
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  • Reported By: LaRonda — Kansas City United States
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  • Digital Forensics Corp. 4400 Renaissance Pkwy. Warrensville Heights, Ohio United States

Digital Forensics Corp. I was ripped off, when I did not receive all the expected services that I paid for. Internet

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Do a search for their reviews at the Better Business Bureau, Trustpilot and Reddit and record every conversation.

On 6/4/24, there was to be a scan and removal of malicious software for 3 devices, and install the malware and antivirus software, that was to be completed within 3 business days, costing $149.00 per mo. (The scan and removal were not completed within 3-business days.)

After the payment was received, days later, it was seen how they then entered twice a verification, of a payment for $11.00 and a different amount, and now that has disappeared, and they are acting as if they don’t know what I am referring to.

There was a problem, submitting the Authorization Form, on 6/4/24 and on 6/8/24, I requested a copy that was received, on 6/17/24. I requested it again, and it was not sent until 6/25/24.  Neither was what was submitted, because they didn’t have my original initials and signatures. 

On 6/4/24, I received a questionnaire, for the spyware, cybersecurity and spyware diagnostics, and returned it, with uploaded documents, and told they could not read, nor print the documents, because they did not have access to a printer. I was also sent a questionnaire about sextortion, which my case was never about such and later, told this was sent in error.

On 6/10/24, I received an email saying the remote acquisition was to be done, on 7/10/24, and told this was an error, and was scheduled for 6/11/24, and would take 40 minutes to 1-hour, which took almost 2.5 hours. They never mentioned, but later said there is a monthly fee of $12.00 for each device, for the malware and antivirus software installed, then later in the same conversation, said it was $13.00. I now see on 2 of the devices that, it’s to expire 12/1/26.

I received 3-other case no. thinking they were related to the 3-devices and told these was from the other cases I had, from last year and prior years.  I’ve never used their services, prior to this year. I was told the name of the person related to the cases, and was sent the actual report and findings, of this person’s case. 

On 6/26/24, I requested the 2nd scan and said I wanted to cancel the monthly services, that was to end on/or about 7/3/24. They said all services were cancelled the day, I made the request, and the 2nd rescan of each-device, was not performed, before the month ended. 

I believe, Digital Forensics Corp. has been Negligent, Negligent Per Se, with misrepresentations and Breached their Fiduciary Duty and the Contract.

This report was posted on Ripoff Report on 07/19/2024 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/digital-forensics-corp/warrensville-heights-ohio-i-1533436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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