Report: #1501984

Complaint Review: Direct Health - 877-789-2166 - Boca Raton Florida

  • Submitted:
  • Updated:
  • Reported By: Luke — New York New York United States
  • Author Confirmed What's this?
  • Why?
  • Direct Health - 877-789-2166 7940 N Federal Hwy STE 100 Boca Raton, Florida United States

Direct Health - 877-789-2166 Direct Health Group 877-789-2166 This is worthless coverage, deceptive sales practices, and rip-off customer service Boca Raton Florida

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This is a fly-by-night operation engineered to rip off customers. When I realized the coverage was totally worthless, I called to cancel the coverage. This was in August. The representative initially insisted that my state (New York) required that I retain the coverage; this is a total lie, there is no such requirement. A little over 2 months later, the first week of November, I reviewed my credit card statement and discovered I was still being charged $395/month for the coverage. I called again and insisted on cancellation and requested a refund for September, October, and November, the period following my first call to cancel - a total of nearly $1,200.

Direct Health claimed that they had kept no record of the cancellation and that it was my fault for not more closely monitoring my credit card statement for fraudulent charges. These folks effectively said I could take a long walk off a short pier. They also flatly refused to refund the portion of November that remained following my second attempt to cancel, another $300 or so. In total, I was charged nearly $2,000 for worthless coverage and rip-off customer service. These people want nothing more than to get your credit card number and drain your bank account. Beware and stay away.

This report was posted on Ripoff Report on 11/16/2020 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/direct-health/boca-raton-florida-group-1501984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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