Complaint Review: D&J Auto Exchange - Columbus IN
Dear KIMBERLEY CHANEY, We've received word that your vehicle is located at Franklin wrecker services. We wanted to let you know that you are responsible for the balance due on this vehicle. Your payments must continue to be made on time. Thank you.
Jennifer Fish Owner
D&J Auto Exchange
1005 25th St. Columbus, Indiana 47201
(812) 799-3829 DJAutoexchange.com M-F 11-7 Sat 11-5
My name is Josh Fountain and my wife if Kim Chaney, we purchased the following Vehicle From your dealership on Saturday November 2nd. 2006 Nissan Altima VIN 1N4AL11D96C141987 Stock# 11029 Down payment paid 155.00 Debit 520.00 Cash $675.00 total.
The vehicle was driven from Columbus, IN directly to Greenwood, IN and began having issues less than 100 miles from time of purchase. The vehicle stalled on State road 144 approximately near centerline Rd in Franklin, IN(Johnson County).
When the vehicle stalled it started to slightly turn over as if the fuel was empty although the fuel gauge showed a lil more than a quarter of a tank, we went to Walmart to purchase a new fuel can, added a gallon of regular unleaded fuel and tried to start the vehicle up in hopes this would correct or fix the issue.
While trying to start the vehicle no more than 4 times, the vehicle made a loud click and thr engine wouldn't turn over again. The owners were stranded on State road 144 in a person's home driveway and the owner of the property wouldn't allow the car to sit on their property.
Johnson County Sheriff's Department was called by the owner of the home and the vehicle was towed by Franklin Wrecker. Current location of vehicle and contact information: Franklin Wrecker 3035 R J Parkway Franklin, IN 46131 Phone 317-736-6550
Resolution requested from new owners of the undrivable Vehicle:
Option 1: Refund the $675.00 Deposit paid on vehicle and cancel retail installment contract on the 2006 Nissan Altima, Stock # 11029
Option 2: Allow the owners to transfer into a vehicle in the same class or similar to the Nissan Altima.
We prefer option 2 because we need a vehicle to maintain our livelihood and pay necessary living expenses, such as rent, food, basic hygeine. The new owners of the undrivable Nissan Altima also a requesting a fast and speedy process of their refund and/or transferring into a different vehicle that is similar to the one purchased.
-------- Dealership sold us a faulty vehcile, less than 100 miles driven and vehcile completely locked up
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