Complaint Review: Don Roy's Auto body - Chicopee Massachusetts
- Don Roy's Auto body 1416 Granby Rd Chicopee, Massachusetts United States
- Category: Body Work & Repair
Don Roy's Auto body Dissatisfied with service near, and after completion of a job. Chicopee Massachusetts
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My sister's truck went into their shop and took nearly 9 weeks to complete. Her expectations from the start were addressed and noted. Her and myself were told we could always stop by and check the work. We knew what work needed to be done, and should be done.
We asked for one particular guy to do metal work since the firewall was rotting away because of rust. Because of the work being asked to do the owner could not give an accurate estimate and would present a final bill upon completion.
Karen along with her father were kept informed about expectations as the job went along. As the work started to begin, communication within the shop dropped off between workers and Ron the production manager. My sister kept going up to check on the job, any concerns, and if there was a problem, keep heading things in the right direction.
Along the lines the worker got metal in his eye supposedly wearing a full-face shield for protection. At one time my sister was to meet with Karen about her truck, took time off from work to go early, and was blown off.
They took our request for this worker to perform the metal work and turned it into assigning all work to him, but pulling him off the job frequently to do other projects. So, when he was injured, work stopped on the vehicle though other work could've been performed in his absence.
When work did resume my sister and I regularly checked on her vehicle to make sure everybody was still on the same page. My sister pressed for a rental seeing how they weren't meeting their end of the bargain and the owner gave her an attitude.
One week near the end we went in, wanted to cover any last minute details that may have been missed seeing how from the start Karen took notes of the work needing to be done. I went in the next week to verify some miscommunication on work, Karen became defensive, and gave me an attitude about us always up there, though we could come anytime and check the vehicle out.
She claimed we were nit picking her guys and their work, but when your paying for a job, you want it to come out good. I asked about some work that was done and why it was different than when it came in. The worker said her father did some things, some areas had space and that was the best they could do.
She asked that my sister and I schedule a meeting between the three of us and go over the bill and everything. The meeting was scheduled for the next day, we showed up late afternoon before closing, but Karen decided not to show without a courtesy call in which we were blown off.
I recently did a final inspection for my sister and found incomplete work on the vehicle; they hadn't done a pre-fit of some parts before final assembly. From sandblasting, the motor was covered with a layer of sand, missed applying adhesive tape to a fender flare, the under side of the body wasn't completely undercoated as requested, and made improvisations without consulting with us.
My sister made these concerns to Karen, was told to bring the truck back, but seeing the aggravation we were put through, I can perform these tasks myself. So, in the end, we have been banned from her shop.
When someone pays for job, they expect professionalism, attention to detail, and meeting a customer's expectation, not excuses, attitudes, and sloppy work. After Karen had seen a posting of my review on another thread, she had the audacity to call my sister at night and leave a disturbing phone message.
She wasn't happy with it, wanted to punch someone, said we were difficult to deal with, but wanted me to call her and work things out. She boasts about doing a job right and has a satisfactory BBB rating, but showed us her true colors.
This report was posted on Ripoff Report on 12/07/2019 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/don-roys-auto-body/chicopee-massachusetts-near-1488736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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