Report: #1484363

Complaint Review: Donna Reneau - fort smith arkansas

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  • Reported By: Dave — Glendale United States
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  • Donna Reneau 1522 Concord Ct fort smith, arkansas United States

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If you lookup The 911 operator, Donna Reneau, you will see how on her last shift she insulted a woman that called 911. She was tasked to save their life or at least tell the woman how to escape and safely breathe and or capture the air she can get. Instead she insulted her in the woman's last moments of being alive going as far as telling her to shut up and act like she shouldnt be driving. 

Donna Reneau is not passionate or caring of her job and the dozens of more lives she could of saved if this is how Donna Reneau will be. Is this how Donna Reneau will be at work how much could her coworkers or customers handle it? This is a real report on a former 911 dispacher employee, not false claims as proof is easily seen when you google "Donna Reneau".

Police released disturbing audio of an Arkansas woman who called for help in the final moments of her life, drowning in her car, only to be met with mockery and disdain by the dispatcher.

Debbie Stevens, 47, was on her regular paper route in Fort Smith Saturday, Aug. 24 when a flash flood swept up her car. Panicking, she dialed 911.

"Please help me, I don't want to die!", Stevens begs on the call that lasted 22 minutes. "I can't swim! I'm scared! I'm going to drown!"

Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response.

The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up."

As the water slowly filled Stevens' SUV, she responded: "I'm scared. I've never had anything happen to me like this before."


Stevens pleaded for help and prayer but received a lecture: "Well this will teach you, next time don't drive in the water," Reneau responds. "I don't see how you didn't see it, you had to go right over it, so."

Authorities responded to the scene 12 minutes after she dialed 911, but because of the floodwaters, it took more than an hour to reach Stevens' vehicle -- and by the time police and firefighters were able to secure the car, Stevens had drowned.

The scene captured from a police body cam after Debbie Stevens, 47, drowned in her car following a "disturbing" 911 call.(Fort Smith Police Department)

Fort Smith Interim Police Chief described Donna Reneau's response as "calloused and uncaring at times" in a statement, but he added to KHBS that she did nothing "criminally wrong" nor "violated policy."

In this Thursday, Aug. 29, 2019, photo, acting Fort Smith, Ark., Police Chief Danny Baker answers questions during a news conference at the police department in Fort Smith.  (Jamie Mitchell/The Southwest Times Record via AP)

"I completely understand the disgust and the concern that we all have," Baker said. "We all hope that we would get a little better response."

This report was posted on Ripoff Report on 08/31/2019 08:20 PM and is a permanent record located here: https://www.ripoffreport.com/report/donna-reneau/fort-smith-arkansas-operator-1484363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

update: donna reneau fired from job

AUTHOR: Hangy - (United States)

POSTED: Sunday, October 11, 2020
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#2 General Comment

Fox News Is Not Just The Only Source

AUTHOR: Nickolaus - (United States)

POSTED: Saturday, September 07, 2019

According to my findings they were skewering her on the Police Department Facebook page and I was suggesting some damage control -- there was 80 comments on a group posting and those looking at this, this had been caught wind as far as England.  As in Daily Mail caught wind of this.  I cannot believe someone made her address public no less, those of you who are journalists reporting on this -- go about 2400-3400 words at least then have her pick up something from Amazon.com.  E-mail me at nickolauspacione@aim.com for more details.

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#1 Consumer Comment

How is this a rip off to YOU?

AUTHOR: Stacey - (United States)

POSTED: Sunday, September 01, 2019

This was in the news so it did not involve you - the law will deal with her. Has nothing to do with you!

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