Dr Yael Halaas YH Science and Beauty Incomplete Unsatisfactory Work. Guarantees not honored New York New York

I'm writing this Ito inform everyone out there about my experience with Dr. Yael Halaas and the office of YH Science and Beauty. I have never written and posted a bad review so believe me, it takes a lot for me to do this but I feel it is necessary. I've been in the medical field in Senior Leadership Administration for over 30+ years. I deal with doctors on every level from a clinical aspect to daily operations. Trust me when I say that there is nothing that gets passed me until now. Ratings aren't everything. I've seen doctors who have been let go for horrendous things from their position and from the hospital and still have great ratings. Ratings can be bought. I'm not saying that is a fact in this case but in my opinion, I am very suspect. Please keep in mind that I'm sure Dr. Halaas' office will reply to this review with denial and excuses but I truly gave them every opportunity to explain and resolve this issue before deciding to do this. It's sad when it becomes all about the money and less about the patient. For me, I went to see Dr. Halaas for an eyebrow hair transplant and inquired about a brow lift. After my first treatment I was told to wait for more than 6 months to allow the process to heal. I was also told that I had nothing to worry about because if I wasn't happy with the results they would go back in and do another transplant at no charge. I trusted that when I was told "If you are not satisfied we will go back and do more transplants." I was nervous as this was a very expensive treatment but I trusted what I was being told. I waited somewhere between 6 months to a year and one side was drastically less full than the other and humiliating in appearance. After going back and forth and getting every excuse in the book to why it looked like that. None of which made any sense. I finally made another appointment When I did finally go back in for the second transplant the office tried to charge me again!! They realized the mistake but only after I had to remind them about the guarantee I was given and after being pressured to pay and made to feel very uncomfortable. However this time they didn't implant nearly as much hair as the initial procedure and therefore it will never be as full as the other brow. While there, the doctor remembered I had been interested in a brow lift and saw Dollar Signs. I was told about a new in office treatment called Sofwave. I was apprehensive as it was a newish treatment and very expensive. Dr. Halaas insisted it was perfect for me and explained that the typical cost was $5000 but the office was giving a discount at $3000. If I wanted to do the treatment right then after the implant was complete they would offer an additional discount and the charge for me would be $2500. Not only did the Doctor guarantee the results of this treatment but the office coordinator came in to discuss payment and also guaranteed the results or my money back. I questioned the doctor if it was safe to do this immediately after receiving the implant and I was told the laser would not affect the transplant. I think you can probably see where this is going...I had 3 painful rounds of the Sofwave Laser treatment. There were no post op photos taken at my final visit and there was no progress. Each time I questioned the office about this I was told to wait. This went on for months getting excuse after excuse. I was unsure about this treatment to start, I didn't see any progress and after all this, the second implant was also a failure. I would have just done the actual brow lift for about the same price but this treatment was pushed on my stating I would get nearly perfect results for what I was looking for. I sent email after email to the office. I was asked to send pictures, which I did. I was asked to do a video visit, which I did. I was told to wait, which I did. What I didn't do was receive a refund. I called and emailed regarding the guarantee I was given and instead the office just stopped responding. They did not stand by their word or their work. They were simply arrogant and dismissive. All I wanted was a refund so I could see another doctor to correct the issue, now I feel I should take them to court for a full refund. No one should have to accept these results.