Report: #1493764

Complaint Review: Dreambote - Shenzhen Longhua New District

  • Submitted:
  • Updated:
  • Reported By: Lynn — Ellicott City United States
  • Dreambote 1079 Minzhi Avenue Building B Room 2408 Shenzhen, Longhua New District China

Dreambote dreambote Powered by Shopify I bought items that were not as described (less than half the size) and parts came damaged. Dreambote will not return my money or my return shipping costs. Shenzhen Longhua New District

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I bought two 4.72 inch etched globes with bases for $39.59. When they arrived they were barely two inches and you could not read the etching. One of the bases was broken in half.

I contacted the company for a refund. They said that it would probably too expensive for me to ship the items back to China (even though they were delivered to me from a United States address). 

I returned the items at a cost of $27.75 and sent the company the pictures of the tracking, the package, and the return receipt. They have not returned my money or my return shipping costs even though the items were not as advertised (they have since changed their web page), and dmaged. They have sent many poorly writtem Emails about their return policy, which I followed. I have not received a refund. Now, they say that I need to send them a picture of the item delivered in China. This company is a scam. Do not buy from them. 

This report was posted on Ripoff Report on 04/07/2020 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/report/dreambote/shenzhen-longhua-new-district-1493764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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