Complaint Review: Drive Medical - Port Washington New York
Drive Medical Drive DeVilbiss Sold damaged goods/services, inoperable and lied about making timely replacements for out of box failure, due to damaged parts rendering mobility scooter inoperable throughout the entire holiday season! Port Washington New York
Arrived 11/11/19 with damaged battery/case, and for over two months have been promised by Drive DeVilbiss to have parts replaced..almost everything is on back order, so the orders either get canceled, delayed or when something shows up, it’s a mismatch. I.E., the battery case isn’t sent, then wrong size case is sent in a mislabeled box and doesn’t fit the battery they sent!
Thought this was finally resolved by end of December only to still not be able to power the scooter and could not go out with family to enjoy the Christmas parade or New Year’s Eve fireworks!! Holidays a complete bust as the scooter is needed for whenever outside of the house..
Also, so you know, it is listed as giving you an option to choose either the 12 amp or 21 amp battery, WRONG; your only option is the standard 12 battery, you are not given an option to choose whichever one. Las communication I was sent a copy of a replacement order for a case to match the batteries sent and a battery to match the case replaced, but that was 01/02/2020, and I was told this was in stock at the time, one coming from a NJ warehouse and the other GA, which is just one state away.
A week later that representative is no longer returning calls anymore or emails; and neither was our requests for management to respond, until writing the Better Business Bureau and then, surprise, a phone call and email the next day.
Now, they claim that those items aren’t in stock until February, (meanwhile they were before and now mysteriously are no longer); fortunately, we are still within the covered return period under Sam’s Club (something, I made sure to check) and was later confirmed.
So, of course, we could wait till February to see if these come “FINALLY” and see if all is in working order once we have a complete set of matching batteries and case, (which, by the way, we were also expected to assemble ourselves, and was even told by another representative that assembly was so easy it could be done with a “butter knife”), however, if for some reason something else is a miss,
that would be ironically then be just outside of the return period; that or we can completely disassemble this scooter that was put together in anticipation of having all working (and non-damaged parts), then later replacements to remedy the issue for over two months now, and return it to the closest local warehouse, for a refund, and then place a new order and begin this whole process all over again from scratch....
I thought it would be nice to have known in advance that any of this could have been a possibility, and since we could have never fathomed as much, we thought we should do our due diligence in letting other consumers know what they too could potentially be in store for as well.
Should we attempt this purchase again after the return, we will post step-by-step everything that happens the next time around. Even if it should all work out the next time around, how do you measure the cost of missing out on Christmas and New Years Eve events and that time which you can no longer get back or do over? You can’t!!!
I urge you all to check online for complaints with the BBB and also in general for both Drive Medical & Drive DeVilbiss and educate yourself and do further research to see what others have also said, not just about this product but others. I had a Pride Scooter for years and never had anything like this happen, I only bought this one because it was the only one available at the time on any of the wholesale clubwebsites and we have memberships to all of the big three. CAVEAT EMPTOR (Beware)!!!
I wonder how many times this has gone on, because they are now seeking to have any negative comments removed rather than honor their long-standing run-around, verses correcting the matter and making things right, by owning up to their promises to correct things.
So, as companies continue removing records reported my individuals that they've wrong behind closed doors, the cycle therefore repeats and other Buyer’s cannot be warned against such unscrupulous and dishonest, which Drive DeVilbiss clearly appears to have no intention of mending, just sweeping under the rug and then moving on their next unsuspecting victim.
This only add even further insult to predicated injury caused by their organization... do your due diligence and search other BBB complaints and google comments on this company, for the remaining complaints that they have yet to get removed from the record... all of which allows them to continue causing harm.
I will not rest until this is exposed and others voices are heard. They were giving several weeks and over two months and were only interested in responding following a two week period of ignoring all of our attempts to reach them, until the Better Business Buearu was contacted, and that is the ONLY reason they now care at all, not about healthcare or their well-being of their consumers, but keeping their deceit hidden from public viewing!!!
This report was posted on Ripoff Report on 01/21/2020 11:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/drive-medical/port-washington-new-york-sold-1490718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.