Drivers Auto Repair Pearland Extremely dishonest!!!!! Pearland Texas

On 08/26/20 I took my 2003 Lincoln Navigator to Drivers Auto at about 3:15pm. Kevin the manager explained the issue was a coolant sensor and a misfire. Kevin suggested the truck needed a complete tune up of plugs and coils. I knew that the plugs were changed not even 3 weeks prior. I agreed to have the work done and gave consent around 3:40pm. I left at 3:50 and of course they had not started on the navigator while I was there. HERE COMES THE CRAZY PART! At 4:42 Kevin the manager called me and said that they would not do the work that day.

The parts store only had one driver because of the hurricane. They did not know if the parts would arrive and Drivers Auto was closing early to help everyone get home safe also because of the hurricane. Since my brother who drives the truck could not pay for the repairs to be done. And covid19 has everyone low on money, I decided not to have the work completed and to sell it as is. At 5:40pm I called Driver Auto @ 281-598-1654 twice with no answer. I also passed by since I was across the street at the HEB grocery store and I have to pass that way to go home. All of the bay doors were closed.

At 5:58pm I called the number on the invoice @ 281-201-1522. The answering service answered. I instructed the young lady to inform Drivers Auto that I am cancelling the work to be done and not to perform work on the navigator. I will pick it up the next morning. She assured me she sent the email to them. I asked her for a confirmation and she replied, they do not give confirmations. I asked could she send another email and to cc me in the email. She replied that she could not but she assured me that she sent the email and that it was date and time stamped.

She also told me they would call me in the morning. The next morning I called Drivers Auto at 8:58am the fellow who answered the phone told me they were working on it before he went to get Kevin for the call. Kevin got on the phone and told me they were finished with the work on the navigator. He told me that they came in earlier and did it (lol). I am sure the cameras would show otherwise. Regardless of when they came in either someone did not do their job and check the messages or they ignored the message just to do the work anyway.

When I came up there at 9:40am the truck was in the bay with the hood up and the guy was working on it. The guy at the counter could not find Kevin. I told him that someone is working on the car and to please have him to stop. I left to take my daughter to school when I arrived back at Drivers Auto at 10:15am the hood was still up, the guy was still working under the hood. As the guy at the counter went to go find Kevin the horn on the navigator started blowing. The horn only blows to reset the alarm when the battery is reconnected. Kevin came up front and this time he told me a different lie. Kevin told me that the tune up was completed right after I dropped it off that same day ( not to mention the truck engine had to be very hot because I drove it 25 minutes to Gulf Gate Lowes and 25 minutes back pulling a trailer) before bringing it to Drivers Auto.

Kevin said what I saw them doing that morning was the mechanic just checking the fluid levels. I asked Kevin who he needed to talk to and he told me he would talk to the owner and get back to me in about 30 mins. Kevin did not call back until 3:18pm in which he told me that supposedly the owner said the work was completed and I would have to pay for it. Kevin also told me that he did not get an email. I spoke with Brandy which is the supervisor for the answering service. Brandy pulled the email. She confirmed my call in to cancel the work. She confirmed the message was sent with time and date stamp. I have yet to speak to the owner.

I went to Driver's Auto to get the owners information and Kevin told me he could not give it out and all I could do was wait for his call, at the close of business I still have not received a call. However I did receive a very threatening text message from Kevin about my truck incurring storage fees at $100 a day for a few days and it being seized.  The truck went in Wednesday the day of Hurricane Laura. I get a call Monday from a Regional Manager who says he didn’t contact me because of personal reasons. He says those reasons were more important than my car and I still would be charge storage fees at $100 a day. He tells they don’t have to listen to the messages because it just an answering service and after I agree to the work to be performed by law they don’t have to stop if I want to cancel.

He also tells me the truck will be seized in court and that it happens all the time. When I ask to speak to his boss, I am told that no one is higher than him. I expressed to him that he was being very rude and I am the customer so he should listen. I attempted to explain what the process of posted this experience over the internet, social media, review sites, getting Fox26 news and The Attorney General involved would do for their business. After hearing that he becomes enraged and our conversation becomes a shouting match until he hangs up the phone.

A few days later a manager from the Humble location I spoke with earlier to get the customer service contact number because Kevin Lomax would not give it to me, call me out of the blue which was kind of strange. She claimed she was just checking on the situation. She explain that the techs get paid by the jobs they do and since the work was done they had to be paid. I told her Kevin tried to pull a fast one, he should pay it. She asked how much I might be willing to pay. My reply to her was none. Because of all the dishonesty the only part I will pay for is the state inspection. She continued to tell me that her store didn’t leave earlier but I know for a fact that the Pearland location did because I passed by there on my way home from the grocery store after I spoke with the answering service.

I even went as for to tell Linda if I go in the Pearland location and they can show me the video of them going pick up the parts themselves, staying late and finishing the work and them coming in early, just checking the fluid levels all like the Regional Manager told me he already viewed on the cameras. I would apologize and pay for the full price of the repairs. Guess what….. Linda has never called back.