Complaint Review: Dub Box USA - AURORA OR
Dub Box USA Heather Gardella Scott McFarlane Defective RV Camper, Poor Manufacturing and Business Practices, Failure to remedy warranty issues AURORA OR
*Author of original report: Oregon Court Case No. 19SC30022 Update
*Author of original report: Court Mediation Scheduled: 1PM (PST), August 29, 2019 Marion County, Oregon Court, 100 High Street NE, Salem, OR 97301
*Consumer Comment: They Didn't BUY Their PHONY BBB Rating Yet!
I purchased a Dub Box USA camper in 2018 and have experienced significant problems with the quality of the camper since I received it, as well as attempting to resolve warranty claims with the owner, Heather Gardella. It should be noted, this business moved to Aurora, Oregon in 2018.
I delayed posting this review to see if Dub Box USA would respond to my Better Business Bureau complaint; in June, 2019; the Oregon BBB closed the complaint with a C+ rating because Dub Box USA failed to respond after several attempts.
The camper I purchased, included a one-year written warranty on parts and workmanship. Within four months from purchase, my camper had some seven warranty issues, to include damage to my towing vehicle which towed the Dub Box USA camper, as a result of substandard manufacturing of their camper and improperly installed parts. This also included a defective exterior paint job, defective or incorrect components, and substandard craftsmanship resulting in a loss to me totaling approximately $3,000.00.
Communications with the owner Heather Gardella, or her Shop Manager Scott McFarlane were difficult. Both the owner Heather, and her assistant Scott, claimed on numerous occasions, they would resolve the issues with my Dub Box USA camper, but failed to do so over a five month period.
Then, for several months, Scott McFarlane indicated "a check would be in the mail soon" for the warranty issues, which did not happen. A separate email from Heather Gardella, the owner, indicated "they were having financial problems".
In 2019, I filed complaints with the Oregon Department of Justice, and the Federal Trade Commission (FTC). I also submitted a Small Claims court filing in the business owner's Marion County, Oregon court.
Therefore, I can not in good conscious, recommend anyone do business with Dub Box USA.
This report was posted on Ripoff Report on 07/27/2019 06:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/dub-box-usa/aurora-heather-gardella-scott-1482562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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