Economy Pool Supply & Services, Inc Economy Pool Supply & Services, Inc BBB Better Business Bureau Serving West Venice Florida

On several attempts we and BBB associates tried aimlessly to be replied to from the Economy Pool business addressed into this Ripoff Report.  

We have not heard or read nothing from this compnay in attmepts to recieve a better service and or refunding from previous sevice quaility that was poor and unstable company. We have edited are works with a sample edit from RocketLawyers based out of San Francisco and I have personally submitted edited review of this case to BBB and still  professionalism  is lacking.

This company is responsible for there own service work and is a joke.

Attached is the original edit version that I have had professionally edited on numerous ocassions and I will be supportive of this claim until truth be known that they are just that, unresponsive and uneducated company.

Location Involved: (Same as above)

Consumer's Original Complaint :

Poor customer service relations and low service experience with corporation titled "Economy Pool." Paid $249.00 USD for a service and got poor results

February 22, 2019

Better Business Bureau

Dear Sir or Madam:

I am writing this letter regarding a service I received from Economy Pool Corporation. The business at the time of this writing known as a corporation titled "Economy Pool," based in the Hillsborough County, Tampa areas is disorganized and is overly-priced. This company lacks the system in place to keep up to guarantee standards. For example, customer visits and customer call backs. Additionally, they say they will schedule visits but they do not.

They set times and days which are far fetched and do not associate to standard working schedules throughout the week. They charge money based on guessing approximations and we are charged on visits by "Economy Pool," that were not made and by services that were not rendered a complete pool maintenance visit. Furthermore, we have experienced intense complaints and waste of time and we are seeking "satisfaction guaranteed."

I paid $249.00 for this service. Payment was made by credit card. The name of my credit card is Wells Fargo Dispute Dept..

I contacted Adam/Marinelly Santos on February 19, 2019, and explained that the service was unsatisfactory. We complained about about multiple no shows and also the charges for visits and services that did not happen.

Failure to receive an appropriate response to this problem has prompted me to write directly to you. I would appreciate your assistance in resolving my complaint. I would like to receive a full refund from Economy Pool Corporation of the full cost of the service in the amount of $249.00. The Payment Details are available upon request.

I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within 30-days. Please contact me at the below email address if you have questions or need additional information.

I may be contacted by e-mail at silviacallejas@att.net.

Sincerely,

Steven Mejia 

Consumer's Desired Resolution:

I contacted Adam/Marinelly Santos on February 19, 2019, and explained that the service wasunsatisfactory. We complained about about multiple no shows and also the charges for visits andservices that did not happen. Failure to receive an appropriate response to this problem has prompted me to write directly toyou.I would appreciate your assistance in resolving my complaint. I would like to receive a full refundfrom Economy Pool Corporation of the full cost of the service in the amount of $249.00.

The Payment Details are available upon request.I look forward to hearing from you soon regarding my problem. I would like to receive a responsefrom you within 30-days. Please contact me at the below email address if you have questions or need additional information.I may be contacted by e-mail at silviacallejas@att.net.

Sincerely,

Steven MejiaThis is a RocketLawyer.com edited document

BBB Processing 

03/18/2019   web BBB Case Received by BBB

03/19/2019   KMB BBB Case Reviewed by BBB

03/19/2019   Otto EMAIL Send Acknowledgement to Consumer

03/19/2019   Otto EMAIL Notify Business of Dispute

04/02/2019   Otto EMAIL Consumer - Have You Heard From the Business

04/02/2019   Otto EMAIL Reminder of Dispute to Business

04/15/2019   OttO BBB No Response Received from Business on 2nd Notice

04/15/2019   KMB BBB Close Complaint as Unanswered

04/15/2019   Otto EMAIL Inform Business - Case Closed UNANSWERED

04/15/2019   OttO EMAIL Inform Consumer - Case Closed UNANSWERED

04/15/2019   OttO BBB Case Closed - UNANSWERED

To be contunued as unacceptable business....