ecorider - xinlitech Company sent a damage sample product with ridiculous charge and avoid to be responsible for it shenzhen guangdong

I asked a product sample from this company via direct email and alibaba. They do not want to response via alibaba. Instead, they make a conversation via direct mail. I was not suspicious because their alibaba page looks convincing. With all of the certificate, factory picture, and product display, this company seems to be very profesional. I did suspicious with their last transaction since the customer is complaining about the missing battery and there is no more transaction via alibaba afterwards but I ignore that fact at that stage.

After several emails, the sales manager name Panson asked me a payment outside alibaba. He charged me money that worth 4 times than the product original price displayed in their alibaba page with excuse that he wanted to send it via express shipping. I made payment in timely manner to their hongkong bank account (document attached). There was a slight miss communication on the transfer fee but Panson already confirmed that he is okay with the loss (document attached) to build long term relationship. The value worth 33 USD which is very minor to the total value which worth 700 USD.

Several weeks after payment, I received the stuffs. When I received the electric scooter, the product came with damaged body. It was poorly packaged and all of the support styrofoam is broken. The aluminum body of the scooter was scratched and several rubber parts were broken.  I made complain to him directly after the product is received but he replied to me 2 weeks later. They were responding at the first complaint but after several days they diverted the complaint to the chinese shipping company. The problem did not stop there the chinese shipping company re diverted the complain to Indonesia shipping company. Then I made a complain to ecorider company representative as displayed in alibaba account (name nicole lee). Nicole replied to me with excuse that the problem is on the shipping company.

I did a pro active research with the Indonesia shipping company and found that the company in Indonesia is a fake company. I got the goods shipped by a man riding a motorcycle and got no shipping document at all. I asked the ecorider sales manager for a shipping company from china to Indonesia and he couldnt show it to me. All I got from him is just a tracking number with a link to a tracker system. The excuse from the Chinese shipping company and ecorider is that I need to make a complain to the indonesia shipping company. However the Indo shipping company is unreachable and they do not want to response to my question. I re asked them about another solution because I could not make any formal complain but they do not want to response. I have told the

All of the conversation, money request, complaint report are done properly by email.  With the fact that now the person do not response to my email and I have already made a positive contact with them in a proper stage with a good manner, I think it is a good time for me to start going externally. I make sure that I asked them directly whether they want to be responsible for the product damaged or not but they did not response at all.

Since this company is listed in alibaba, I think reporting the performance of this company to alibaba is a good step to be done. It seems that their last transaction with alibaba got a bad response from a buyer so I think there is a problem that need to be sorted out with this company. The company profile page in alibaba looks convincing but the reality of the performance is really disappointing. I acknowledge the mistake by doing transaction outside alibaba with this supplier. However I strongly suggest that alibaba make a revisit to this company performance.