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Report: #1521045

Complaint Review: ECOShield Pest Solutions - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: William — Mabank TX United States
  • Author Confirmed What's this?
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  • ECOShield Pest Solutions 1850 CROWN DR SUITE 1112 Dallas, Texas United States

ECOShield Pest Solutions Hidden Charges to cancel a month to month agreement Dallas Texas

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In person salesperson visited my home to sell me a month to month pest service on 06/14/2022.  Agreed upon rate was to be $120.00 per visit (each month) but was told if at any time I'm not satisfied with service I could cancel (as it was sold as a month to month service). 

During this visit on 6/14/2022 there was a "welcome call" with their customer service department where they claim that conversation about "Annual Commitment Discount Payback" was explained.  I do acknowledge the call but I DO NOT acknowledge that was this explained to me (had I understood what this meant I would NOT have signed up for their service).

1st service was rendered on 6/24/2022 and I was charged $129.90

2nd service was rendered on 07/27/2022 and I was charged $129.90

3rd service was rendered on 08/15/2022 and I was charged $129.90 and I then decided to cancel as I noticed NO CHANGE in my pest population being reduced. 

I called 08/15/2022 the customer service line to cancel which is when it was revealed to me that I had to pay $194.85 cancellation fee. 

I attempted to dispute this with the agent, but was no successful.  The agent insisted the welcome call covered all explanation of this charge which I dispute.  To date this company refuses to refund my $194.85.

This report was posted on Ripoff Report on 09/08/2022 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/ecoshield-pest-solutions/dallas-texas-hidden-charges-1521045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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